[Asterisk-biz] Re: some things that really suck in customer support

[Bill Michaelson]

One should have failover plans anyway.  But I still feel better knowing 
each service provider is enthusiastically willing to support me, even if 
practical business considerations limit the level of support available.  
It's about attitude.  If you're going to blow me off, at least do so 
apologetically.

Andrew Kohlsmith wrote:

>On Monday 07 November 2005 07:47, Bill Michaelson wrote:
>  
>
>>This doesn't surprise me - I've suspected that this is the case.  I've
>>also suspected that such attention is obtained at Jeremy's whim.  I
>>would not entrust a critical business function to a person who might
>>have a capricious and mercurial personality.
>>    
>>
>
>That's why you have failover providers for termination, as I (and most sane 
>people) do.  As far as origination failover... well that's another matter 
>enitrely.  I don't have a good solution for that.
>
>-A.
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