[Asterisk-biz] some things that really suck in customer support

[Jeremy McNamara]

Paul wrote:

> Consider the first point in my original post:
>
> "1) No trouble ticket system. I can install linux on an old machine 
> and have a good open source package like request tracker running in a 
> few hours. Is there some reason you can't do that? "
>
> The non-idiot customer will use such a system because he knows it 
> usually works better than playing telephone tag. That is constructive 
> criticism.




Who says a trouble ticketing system has to be an external, customer 
facing solution?


Jeremy McNamara