[Asterisk-biz] Re: some things that really suck in customer support

[Andrew Kohlsmith]

On Sunday 06 November 2005 17:32, Justin Newman wrote:
> Despite their growing pains, I have actually found Jeremy and his team try
> harder than most. They should however add some kind of business priority
> support.

I have to agree...  Jeremy has on more than one occassion personally spent 
several *hours* with me tracking down IAX2 bugs. My complaints here were more 
a general "the average nufone user won't get this kind of support." type of 
complaints.

Nufone has always been a "for the technically ept" provider, but they are 
offering service to the average user too, and I'm trying to help them achieve 
superior customer service and image in addition to their technically superior 
service.

-A.