[Asterisk-biz] sixtel.net...

[Stephen Misel]

Tim Mattison wrote:

>I had a problem with my AMEX too.  They kept telling me that I was short
>a digit.
>

"Short a digit" really sums this operation up.  Getting ANYTHING to 
happen with SixTel seems to require an act of congress.  I've seen DID 
requests take almost a month.  Usually, it's a week or two, unless you 
happen to find "sixtel9" on Instant Messenger and beg for it.

I made the mistake of using some of their DID's for business purposes.  
I realized this was a terrible error in judgement on my part when the 
most important DID got routed to someone else.   The DID in question 
still "appears" to route to me in their customer portal.  They are still 
billing me $10.49/month for it.  I guess they're billing someone else as 
well.

I noticed this Wednesday evening around 6pm EST.  I sent an instant 
message to their support IM account, he asked for the DID and promptly 
disappeared.

I opened a trouble ticket Thursday morning.  According to the rules of 
engagement for outage situations, I made it an "emergency" priority.

It's been over 24 hours and the only updates to the ticket have been me 
asking them why nobody seems to review tickets.  This morning I just 
decided to give up and take my business elsewhere.

Here's the ticket (until they decide to kill it):

http://www.sixtel.net/tickets/view.php?ticket=xojnikrapqofyaspej

*Basic Information*
Ticket ID: 	xojnikrapqofyaspej
Issue: 	Customer ID stevemisel / DID 919-249-4459 has disappeared?!
Status: 	open
Priority 	
Login: 	unknown
E-mail: 	steve at miselconsulting.com


*Notes
*Thu May 5 8:24:16 CDT 2005

From: steve at miselconsulting.com
Subject: Customer ID stevemisel / DID 919-249-4459 has disappeared?!
Body:
------------
My DID 919-249-4459 is now mysteriously being routed to another
account. According to control.sixtel.net, the DID should be routed to me.

This is not acceptable! Ive had this DID for several months. It is
on all of my corporate filings, correspondence, checks, business cards
and letterhead.

I mentioned this to Chris last night on Instant Messenger, but he never
responded after asking for the DID.

Please call me as soon as possible. My direct number is 919-818-9004.

Thanks.

-Steve

Thu May 5 8:25:20 CDT 2005
Changed to emergency priority from client.

Thu May 5 23:45:01 CDT 2005
16 hours on an emergency ticket without a response.

Fri May 6 8:41:35 CDT 2005
We're now past 24 hours on this ticket without any form of response. 
This is not acceptable.

Please cancel this account immediately and refund my last payment.

If the federal government places their death grip on the VOIP industry, 
it will be because of companies like yours.

I will make certain the Asterisk community is aware of your complete 
lack of support.
*

*
Based on my experiences, I'd strongly discourage any use of SixTel in a 
business environment.   If you're horsing around with VOIP, SixTel might 
be a good match.

YMMV.

-Steve


>I finally cut and pasted the CC one time from another purchase
>that I was doing simultaneously.  One went through and it wasn't SixTel.
>
>Anyway, aside from that their toll-free DID has been working for me
>pretty well.  Ordering numbers does take too long for my tastes though.
>
>On Thu, 2005-03-24 at 13:33 -0500, Matthew Marlowe wrote:
>  
>
>>>They're horrible - Terrible support response times.  Took over 3 weeks to 
>>>order a local DID.  Took a week to order an 800 DID.  They had problems 
>>>processing my AMEX card for whatever reason, had to create my account 
>>>manually and manually bill my AMEX.  I don't find the call quality the 
>>>best either.
>>>
>>>----- Original Message ----- 
>>>From: "Robert P. McKenzie" <rmckenzi at rpmdp.com>
>>>To: "Commercial and Business-Oriented Asterisk Discussion" 
>>><asterisk-biz at lists.digium.com>
>>>Sent: Thursday, March 24, 2005 10:45 AM
>>>Subject: [Asterisk-biz] sixtel.net...
>>>
>>>
>>>      
>>>
>>>>Anyone have any experiece with them?  Good, bad, what?
>>>>
>>>>
>>>>-- 
>>>>Robert P. McKenzie                 |   GammaRay Technical Services Ltd
>>>>rmckenzi at rpmdp.com                 |             rob at gammaray-tech.com
>>>>http://www.uk-experience.com       |      http://www.gammaray-tech.com
>>>>
>>>>Ecademy Profile:   http://www.ecademy.com/account.php?op=view&id=64014
>>>>_______________________________________________
>>>>Asterisk-Biz mailing list
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>>>>        
>>>>
>>_______________________________________________
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>>
>
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