[Asterisk-biz] SIP phones in an Enterprise

[Bob Goddard]

On Saturday 09 Jul 2005 01:59, Andrew M Stemen wrote:
> I hadn't heard anything bad about Snom's updating, and was thinking
> about using their phones in a small roll-out. Could you elaborate?
> (Probably deserves its own thread, but more suited for -Users than -biz.

First, do not top post, second, learn to trim posts - at least delete the
old signatures.

Until a couple of weeks ago, the only way to upgrade the Snom220s was
by the "mass deployment" route. The firmware was broken in that regardless
of what you did  it always downloaded a file from Snom which told it which
firmware to install - this was version 2.03o. Snom, instead of fixing the
the firmware code instead deleted this single file. We spent a lot of time
ont this with Snom saying it was our fault before they pulled the file.
I now no longer trust their tech support.

I'm now trying to upgrade a 200 also from version 2.03o this time using
"mass deployment". This time when the 200 download the config file it
sits at "awaiting configuration" screen. Anytime you try and go into one
of the menus, the phone reboots. There is no indication of any site which
the phone is trying to contact during this point.

Under the "memory" section of all the Snom phones is a connections count.
If this is anything but 0, then you are unable to reboot the phone either
remotely or via the menus and the only option is to pull the power plug.
These connections are "memory leaks" which Snom told me had been cured but
are still apparent in the latest release for the 200 (3.56y).

I've now given up on the Snom phones and do not believe they are fit
for purpose due to the continuing problems.

> Bob Goddard wrote:
> > On Friday 08 Jul 2005 19:49, Eric Wieling aka ManxPower wrote:
> >>Lack of a power supply and SIP firmware (both are extra cost items) make
> >>the Cisco phones not as cheap as they seem at first.
> >>
> >>We use Polycom IP 300 and IP 500s and have been very happy with them.
> >>The Polycoms come with a power supply and SIP firmware, but if you want
> >>PoE you need a special adapter cable (about $30).  You don't need an
> >>adapter cable for the IP 600s.
> >
> > The cost of the phones and the "extras" are small compared to the time
> > and effort you have to put into supporting them.
> >
> > I've now given up on Snom due to the inability to properly update the
> > phones remotely and the attitude of their support staff who will attempt
> > to wriggle their way out of admitting their software is at fault.