[Asterisk-biz] success stories?

[Bryan Mannos]

I think this mail list is the perfect place to continue your shared
business lessons.  Digium-user is where the bulk of complaints come
from on off topic issues, but this one is, I believe, appropriate.

Thanks for your insight,
Bryan


On Thu, 6 Jan 2005 20:03:11 -0800, Tracy R Reed
<treed at copilotconsulting.com> wrote:
> On Fri, Jan 07, 2005 at 01:20:13PM +1100, James Harper spake thusly:
> > I'd like to recommend a complete asterisk solution to a client who is
> > looking at replacing their existing pbx. Can anyone on this list comment
> > on the success I'm likely to have assuming I know what I'm doing and
> > that I use quality components?
> >
> > If the client is unhappy with it due to performance or reliability
> > problems, even some teething ones, it won't look good, and will cost us
> > or them a not-small amount of money.
> 
> I would strongly advise against making your first asterisk deployment for
> a paying customer. Asterisk is a PBX toolkit, that's all. It requires a
> ton of integration and comes with no end user interface. Every voip phone
> has its own quirks and not all of the features on all of the phones work
> with asterisk. You are on your own to discover what they are. I have been
> using Asterisk for over a year and have sold a few PBX's but I am not
> going to be selling any more asterisk based pbx's until I get a lot better
> at it and develop a much better integrated product. I have lost a
> significant amount of money on asterisk so far. I've learned these lessons
> the hard way. I would also highly recommend knowing C and following the
> asterisk cvs very closely. You will inevitably end up patching things by
> hand as well. If a customer says anything about needing H323 tell them you
> can't help them. Seriously. If they say they need an operator console with
> lots of buttons tell them you can't help them. There is plenty more I
> could share but I don't want this to become any more of a rant.
> 
> --
> Tracy Reed    http://copilotcom.com
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> 
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