[Asterisk-biz] asterisk as outbound dialer only

[mattf]

Actually about 3 years ago the company I worked for was doing customer
service for a rather large company and we had about 300 different 800#s
coming in that all went to different market codes/promotions and they came
in from a few separate carriers. There was a call validation service(hired
by the large company) that used an automated system to call each of these
numbers at random times of the day and play a message like wrong number and
they logged our response time and the amount of time on hold. That was a
limited example, but there are uses for this technology and there are
business paying for it.

MATT---


-----Original Message-----
From: Frank (INMTE) [mailto:frankcases at mailblocks.com]
Sent: Wednesday, February 02, 2005 10:54 PM
To: 'Commercial and Business-Oriented Asterisk Discussion'
Subject: RE: [Asterisk-biz] asterisk as outbound dialer only




Would you say calling and if human answer => playback (  sorry wrong number)
is not nuisance calling ?

Frank

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of mattf
Sent: Wednesday, February 02, 2005 10:51 PM
To: 'Commercial and Business-Oriented Asterisk Discussion'
Subject: RE: [Asterisk-biz] asterisk as outbound dialer only

Well, if he were calling residential phone lines this would be illegal, but
for businesses there are sadly nowhere near the number of protections that
there are for residential phone lines here in the USA. There are really only
regulations for nuisance calling and fax broadcasting, and even those are
usually state-to-state based and nuisance calling is hard to pursue and
usually have to be threatening/off-hours-multiple-calls/obscene to be
enforced. I would hope that he would at least have the courtesy to filter by
the national donotcall list.

Our company has done inbound/outbound telemarking to businesses on and off
for years and always filtered by the DNC list(state and federal) and never
called outside of 9-5, those are pretty good guidelines to stick to.

MATT---


-----Original Message-----
From: Brian West [mailto:brian at bkw.org]
Sent: Wednesday, February 02, 2005 10:23 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [Asterisk-biz] asterisk as outbound dialer only


Ok apparently I totally missed this email as it just now arrived in my 
mailbox.  What you talk about here is illegal.

Go troll else where please.

bkw
----- Original Message ----- 
From: "Jeff Johnson" <dd_jjohnson at msn.com>
To: <asterisk-biz at lists.digium.com>
Sent: Wednesday, February 02, 2005 4:37 PM
Subject: [Asterisk-biz] asterisk as outbound dialer only


>I am pursuing using Asterisk as a tool to queue up phone calls to 
>businesses to verify if a number is working, disconnected, a fax, etc. This

>would be done strictly as an automated, unmanned operation with results 
>stored in a database. The application would search our database for phone 
>numbers to verify, place the call, and would determine whether the number 
>is working and flag the database accordingly. Ideally, it would tell the 
>difference between an answering machine and a human. If an answering 
>machine is reached, it may just hang up and log the status as a working 
>number that had an answering machine. Can Asterisk do this?
>
> If a human answers we may either play a polite 'sorry wrong number' 
> message or ask that they verify certain information (i.e., press 1 to 
> confirm that your business name is 'ABC Company').
>
> So, my questions are:
> - Is Asterisk a recommended application for:
>   - scheduling automated phone calls to thousands/millions (?) of numbers
>   - determining and flagging the status of a given phone number (i.e., 
> whether it is active, disconnected, a fax, etc.)
> - Can it tell the difference between a live human answering and an 
> answering machine/voicemail
> - What is the range of bandwidth that it will take up? (Assume a 10-second

> call once connected).
> - Is there a limit to the number of simultaneous calls that can take 
> place? We would be doing the verification from a co-location that has 
> virtually unlimited up/download.
>
> We will keep a log of businesses that want to opt out (i.e., press 2 to 
> remove your phone number from further verification efforts) to avoid any 
> legal troubles.
>
> Any input you have on any of these topics would be well received.
>
> Also, if anyone has a track record as a proven consultant and wishes to 
> bid on programming for this project, we can put together details and 
> discuss.
>
> We don't need most of the bells and whistles that asterisk comes with 
> (i.e., call forwarding, dial by name, incoming calls), so many of the 
> features would be unused.
>
> Thank you!
>
>
> _______________________________________________
> Asterisk-Biz mailing list
> Asterisk-Biz at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-biz 

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