[Asterisk-biz] Fwd: Where did my DID's go??

[Michael Blood]

The way that the LNP should work is that the company that used to own the
DIDs (an ilec or a clec) would have set up some sort of a queue that the new
owner (another ilec or clec) would be able to trigger and register the DIDs
to their switch on the PSTN.

Most likely this happened in the background but because you have at least
one resellers between you and the clec they may not take the same level of
care to make sure that there was no lapse in service.

I didn't use the correct technical terminology because I just don't know it.


Does anyone know the specific terms to describe the DID transfer process?



Michael Blood 


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of C. Hatton
Humphrey
Sent: Monday, August 22, 2005 8:08 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [Asterisk-biz] Fwd: Where did my DID's go??


> B) Call your new provider and have them add routing information to the 
> routing database... if there tech support/repair department is not 
> helpful, escalate the issue by calling the business office... speak to 
> a sales manager or operations manager... someone who will be motivated 
> to actually get the work done rather than wait for the LNP 
> notification.

I've tried doing that, I'm speaking directly with the owner of the new
provider.  He wants to get this fixed as quickly and as badly as I want it
fixed.

What bugs me about this is the completely helpless state it puts me and my
office mates in.  If there is no level of recourse for us besides the new
carrier then we are truely over a barrel if someone screws the pooch and
doesn't want to take responsibility for it.  I guess this isn't so much an
Asterisk issue but a business decision and operating one... hence the reason
I brought the discussion over here.

Hatton
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