[Asterisk-biz] Nufone Support?

[Sergey Kuznetsov]

Hi Jeremy,

I tried to reach you over the phone (I left two voicemails) and over RT,
but no luck.
Can you answer me off-list?

All the Best!
Sergey.


Jeremy McNamara wrote:

> Alex Brecher wrote:
>
>> I'd suggest to Jeremy that he hire and train some remote techs inside or
>> outside the US to offer end user support. This would allow him to
>> concentrate on the business side of things instead of dealing with 
>> end user
>> issues.
>>
>>  
>>
>
> Contrary to popular belief NuFone has never been just me. I am just 
> more outspoken, opinionated and perhaps more stubborn than the 
> others.  Many have interacted with Greg and Hayzell for sales and 
> support issues and there are other players that work behind the scenes 
> to make the magic happen.
>
>
>> Jeremy, I'd also suggest that you offer a web based support interface 
>> that
>> users can log into to enter their tickets instead of emailing them, 
>> or you
>> can give users both options. Take a look at http://Kayako.com ,
>> http://DeskPro.com or http://www.cerberusweb.com/ . All of those support
>> systems allow users to enter tickets via the web or email or both.
>>
>>  
>>
>
> Thank you for the recommendations.  I have always hated RT, but never 
> bothered to take the time to research and deploy something 
> better....perhaps now is the time.
> Lets hope this improvement will allow us to avoid these basic 
> communication problems in the future, since most complaints steam from 
> the fact that a simple email message was never received or perhaps 
> even sent in the first place.
>
>
> Jeremy McNamara
>
>
>
>
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