[Asterisk-biz] Nufone Support?

[Scott Wolf]

Strategic Minds wrote:

>Has anyone had any luck contacting Nufone about tech support?  It
>seems like they've disappeared off the face of the earth.
>
>I've put in numerous requests for support (since they don't have a
>telephone number).  All I get is a ticket number from their "Automated
>support system"
>
>Calls go unanswered and all of a sudden today, my DIDs don't work.  I
>haven't been impressed and am starting to wonder as to the financial
>viability of the company.
>
>It "feels" like a one man show.  I'm not trashing nufone, but it's
>starting to sound and feel like a scam.
>
>Anybody feeling my frustration?
>_______________________________________________
>Asterisk-Biz mailing list
>Asterisk-Biz at lists.digium.com
>http://lists.digium.com/mailman/listinfo/asterisk-biz
>  
>
Posting to this mailing list seems to be the best way of getting their 
attention. We ran into an issue with getting an 800 # working with them. 
Though the problem may very well have been with their provider of 800's, 
they rarely if ever responded to any support e-mails. Only after making 
a threat of canceling CC charges did I get a reply. I do not like having 
to make threats to companies, but sometimes its the only way they will 
listen. The actuall VOIP service they provide is great though. Once they 
#'s are provisioned we have had little if any downtime with them, and no 
major problems.

-- 
Scott Wolf - President
Wolf & Son Solutions, Inc. DBA Aginet
252-255-5557 x601- scottwolf at aginet.com
<mailto:scottwolf at aginet.com>http://www.aginet.com

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