[svn-commits] rmudgett: branch rmudgett/bridge_phase r392809 - /team/rmudgett/bridge_phase/...
SVN commits to the Digium repositories
svn-commits at lists.digium.com
Mon Jun 24 20:00:57 CDT 2013
Author: rmudgett
Date: Mon Jun 24 20:00:55 2013
New Revision: 392809
URL: http://svnview.digium.com/svn/asterisk?view=rev&rev=392809
Log:
Initial agent state handling.
Modified:
team/rmudgett/bridge_phase/apps/app_agent_pool.c
Modified: team/rmudgett/bridge_phase/apps/app_agent_pool.c
URL: http://svnview.digium.com/svn/asterisk/team/rmudgett/bridge_phase/apps/app_agent_pool.c?view=diff&rev=392809&r1=392808&r2=392809
==============================================================================
--- team/rmudgett/bridge_phase/apps/app_agent_pool.c (original)
+++ team/rmudgett/bridge_phase/apps/app_agent_pool.c Mon Jun 24 20:00:55 2013
@@ -345,7 +345,7 @@
* file has been touched.
*/
/*
- * BUGBUG chan_agent stupidly deals with users.conf.
+ * BUGBUG chan_agent stupidly deals with users.conf. Remove agent users.conf support.
*
* Agents built by users.conf will use defaults except for the
* three parameters obtained from users.conf. Also any agent
@@ -512,6 +512,23 @@
destroy_config();
return -1;
}
+
+enum agent_state {
+ /*! The agent is defined but an agent is not present. */
+ AGENT_STATE_LOGGED_OUT,
+ /*! The agent is ready for a call. */
+ AGENT_STATE_READY_FOR_CALL,
+ /*! The agent has a call waiting to connect. */
+ AGENT_STATE_CALL_PRESENT,
+ /*! The agent needs to ack the call. */
+ AGENT_STATE_CALL_WAIT_ACK,
+ /*! The agent is connected with a call. */
+ AGENT_STATE_ON_CALL,
+ /*! The agent is resting between calls. */
+ AGENT_STATE_CALL_WRAPUP,
+ /*! The agent is being kicked out. */
+ AGENT_STATE_LOGGING_OUT,
+};
/*! Agent config option override flags. */
enum agent_override_flags {
@@ -550,6 +567,8 @@
*/
unsigned int dead:1;
+ /*! Agent control state variable. */
+ enum agent_state state;
/*! Custom device state of agent. */
enum ast_device_state devstate;
@@ -557,12 +576,12 @@
time_t login_start;
/*! When call started */
time_t call_start;
- /*! When call first appeared */
- struct timeval call_present;
+ /*! When ack timer started */
+ struct timeval ack_time;
/*! When last disconnected */
struct timeval last_disconnect;
- /*! Caller is waiting in this bridge for agent to join. */
+ /*! Caller is waiting in this bridge for agent to join. (Holds ref) */
struct ast_bridge *caller_bridge;
/*! Agent is logged in with this channel. (Holds ref) (NULL if not logged in.) */
struct ast_channel *logged;
@@ -884,7 +903,7 @@
agents_sweep();
}
-static int agent_logoff(const char *agent_id, int soft)
+static int agent_logoff_request(const char *agent_id, int soft)
{
struct ast_channel *logged;
RAII_VAR(struct agent_pvt *, agent, ao2_find(agents, agent_id, OBJ_KEY), ao2_cleanup);
@@ -927,28 +946,32 @@
struct agent_pvt *agent = hook_pvt;
int ack_timedout = 0;
int wrapup_timedout = 0;
+ int deferred_logoff;
unsigned int wrapup_time;
unsigned int auto_logoff;
agent_lock(agent);
- switch (agent->devstate) {
- case AST_DEVICE_NOT_INUSE:
+ deferred_logoff = agent->deferred_logoff;
+ if (deferred_logoff) {
+ agent->state = AGENT_STATE_LOGGING_OUT;
+ }
+
+ switch (agent->state) {
+ case AGENT_STATE_CALL_WAIT_ACK:
/* Check ack call time. */
- if (agent->caller_bridge
- && (ast_test_flag(agent, AGENT_FLAG_ACK_CALL)
- ? agent->override_ack_call : agent->cfg->ack_call)) {
- auto_logoff = agent->cfg->auto_logoff;
- if (ast_test_flag(agent, AGENT_FLAG_AUTO_LOGOFF)) {
- auto_logoff = agent->override_auto_logoff;
+ auto_logoff = agent->cfg->auto_logoff;
+ if (ast_test_flag(agent, AGENT_FLAG_AUTO_LOGOFF)) {
+ auto_logoff = agent->override_auto_logoff;
+ }
+ if (auto_logoff) {
+ auto_logoff *= 1000;
+ ack_timedout = ast_tvdiff_ms(ast_tvnow(), agent->ack_time) > auto_logoff;
+ if (ack_timedout) {
+ agent->state = AGENT_STATE_LOGGING_OUT;
}
- auto_logoff *= 1000;
- ack_timedout = ast_tvdiff_ms(ast_tvnow(), agent->call_present) > auto_logoff;
- if (ack_timedout) {
- agent->devstate = AST_DEVICE_UNAVAILABLE;
- }
}
break;
- case AST_DEVICE_INUSE:
+ case AGENT_STATE_CALL_WRAPUP:
/* Check wrapup time. */
wrapup_time = agent->cfg->wrapup_time;
if (ast_test_flag(agent, AGENT_FLAG_WRAPUP_TIME)) {
@@ -956,6 +979,7 @@
}
wrapup_timedout = ast_tvdiff_ms(ast_tvnow(), agent->last_disconnect) > wrapup_time;
if (wrapup_timedout) {
+ agent->state = AGENT_STATE_READY_FOR_CALL;
agent->devstate = AST_DEVICE_NOT_INUSE;
}
break;
@@ -964,9 +988,11 @@
}
agent_unlock(agent);
- if (ack_timedout) {
+ if (deferred_logoff) {
+ ast_debug(1, "Agent %s: Deferred logoff.\n", agent->username);
+ ast_bridge_change_state(bridge_channel, AST_BRIDGE_CHANNEL_STATE_END);
+ } else if (ack_timedout) {
ast_debug(1, "Agent %s: Ack call timeout.\n", agent->username);
- ast_softhangup(bridge_channel->chan, AST_SOFTHANGUP_EXPLICIT);
ast_bridge_change_state(bridge_channel, AST_BRIDGE_CHANNEL_STATE_END);
} else if (wrapup_timedout) {
ast_debug(1, "Agent %s: Wrapup timeout.\n", agent->username);
@@ -993,6 +1019,7 @@
static int bridge_agent_hold_push(struct ast_bridge *self, struct ast_bridge_channel *bridge_channel, struct ast_bridge_channel *swap)
{
int res = 0;
+ unsigned int wrapup_time;
char dtmf[AST_FEATURE_MAX_LEN];
struct ast_channel *chan;
const char *moh_class;
@@ -1067,14 +1094,32 @@
bridge_channel->bridge_pvt = agent;
agent_lock(agent);
- if (agent->devstate == AST_DEVICE_UNAVAILABLE) {
+ switch (agent->state) {
+ case AGENT_STATE_LOGGED_OUT:
/* Now ready for a caller. */
+ agent->state = AGENT_STATE_READY_FOR_CALL;
agent->devstate = AST_DEVICE_NOT_INUSE;
agent_unlock(agent);
ast_debug(1, "Agent %s: Login complete.\n", agent->username);
agent_devstate_changed(agent->username);
- } else {
+ break;
+ default:
+ wrapup_time = agent->cfg->wrapup_time;
+ if (ast_test_flag(agent, AGENT_FLAG_WRAPUP_TIME)) {
+ wrapup_time = agent->override_wrapup_time;
+ }
+ if (wrapup_time) {
+ agent->state = AGENT_STATE_CALL_WRAPUP;
+ } else {
+ agent->state = AGENT_STATE_READY_FOR_CALL;
+ agent->devstate = AST_DEVICE_NOT_INUSE;
+ }
agent_unlock(agent);
+ if (!wrapup_time) {
+ /* No wrapup time. */
+ agent_devstate_changed(agent->username);
+ }
+ break;
}
return 0;
@@ -1267,6 +1312,7 @@
agent->logged = NULL;
caller_bridge = agent->caller_bridge;
caller_bridge = NULL;
+ agent->state = AGENT_STATE_LOGGED_OUT;
agent->devstate = AST_DEVICE_UNAVAILABLE;
agent_unlock(agent);
agent_devstate_changed(agent->username);
@@ -1302,7 +1348,8 @@
for (;;) {
struct agents_cfg *cfgs;
- struct agent_cfg *cfg;
+ struct agent_cfg *cfg_new;
+ struct agent_cfg *cfg_old;
struct ast_bridge *holding;
holding = ao2_global_obj_ref(agent_holding);
@@ -1330,17 +1377,20 @@
if (!cfgs) {
break;
}
- cfg = ao2_find(cfgs->agents, agent->username, OBJ_KEY);
+ cfg_new = ao2_find(cfgs->agents, agent->username, OBJ_KEY);
ao2_ref(cfgs, -1);
- if (!cfg) {
+ if (!cfg_new) {
break;
}
agent_lock(agent);
- ao2_cleanup(agent->cfg);
- agent->cfg = cfg;
+ cfg_old = agent->cfg;
+ agent->cfg = cfg_new;
agent_unlock(agent);
-
- if (agent->deferred_logoff || ast_check_hangup_locked(logged)) {
+ ao2_cleanup(cfg_old);
+
+ if (agent->state == AGENT_STATE_LOGGING_OUT
+ || agent->deferred_logoff
+ || ast_check_hangup_locked(logged)) {
break;
}
}
@@ -1368,12 +1418,16 @@
return -1;
}
+/* BUGBUG need to deal with COLP to agents when a call is pending. */
/*
- * BUGBUG need to look at the agent->state and call bridge present to determine if can request the agent or not.
+ * Need to look at the agent->state to determine if can request the agent or not.
*
* The agent may not have gotten pushed into the holding bridge yet if just look at agent->logged.
*
- * if agent->devstate == AST_DEVICE_NOT_INUSE && !agent->call_bridge
+ * if agent->state == AGENT_STATE_READY_FOR_CALL
+ *
+ * After custom_beep plays, the beep callback needs to determine if call must be acked or not.
+ * if (ast_test_flag(agent, AGENT_FLAG_ACK_CALL) ? agent->override_ack_call : agent->cfg->ack_call)
*/
/*! \todo BUGBUG agent_request_exec() not written */
@@ -1856,7 +1910,7 @@
return CLI_SHOWUSAGE;
}
- if (!agent_logoff(a->argv[2], a->argc == 4)) {
+ if (!agent_logoff_request(a->argv[2], a->argc == 4)) {
ast_cli(a->fd, "Logging out %s\n", a->argv[2]);
}
@@ -1911,7 +1965,6 @@
login_start = agent->login_start;
talking_to_chan = pbx_builtin_getvar_helper(logged, "BRIDGEPEER");
if (!ast_strlen_zero(talking_to_chan)) {
-/* BUGBUG need to deal with COLP to agents when a call is pending. */
party_id = ast_channel_connected_effective_id(logged);
talking_to = S_COR(party_id.number.valid, party_id.number.str, "n/a");
status = "AGENT_ONCALL";
@@ -1964,7 +2017,7 @@
return 0;
}
- if (!agent_logoff(agent, ast_true(soft_s))) {
+ if (!agent_logoff_request(agent, ast_true(soft_s))) {
astman_send_ack(s, m, "Agent logged out");
} else {
astman_send_error(s, m, "No such agent");
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