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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~rnewton?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_925838d3d8b1f71935f30b314c925d64" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<td class="notification-comment-pattern-container mobile-resize-text" style="padding: 0px; border-collapse: collapse; padding: 0px"><strong>Change comment:</strong> Order of steps, formatting, added some text for clarity, added TOC and headers.</td>
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<h1 id="CollectingDebugInformation-CollectingDebugInformationfortheAsteriskIssueTracker" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0"> <span class="diff-html-changed" id="changed-diff-0" style="background-color: #d6f0ff;">Collecting Debug Information for the Asterisk Issue Tracker</span> </h1>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">This document will provide instructions on how to collect debugging logs from an Asterisk machine, for the purpose of helping bug marshals troubleshoot an issue on </span><a href="https://issues.asterisk.org" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">https://issues.asterisk.org</span></a> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/toc.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Table of Contents</span></th>
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<h2 id="CollectingDebugInformation-ConfigureAsterisklogging" style="margin: 10px 0 0 0; margin-top: 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Configure Asterisk logging</span> </h2>
<p style="margin: 10px 0 0 0"> <strong><span class="diff-html-changed" id="changed-diff-2" style="background-color: #d6f0ff;">1.</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> Edit the logger.conf file to enable </span> </p>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-2" style="font-size: 100%; background-color: #ddfade;">specific logger channels to </span><span class="diff-html-changed" id="changed-diff-3" style="background-color: #d6f0ff;">output to your filesystem. </span> </p>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-3" style="font-size: 100%; background-color: #ddfade;">debug_log_123456</span><span class="diff-html-changed" id="changed-diff-5" style="background-color: #d6f0ff;">" can be changed to anything you want, as that is the filename the logging will be written to.</span> </p>
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<p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Modify the file name "debug_log_123456" to reflect your </span><a href="http://issues.asterisk.org" class="external-link" rel="nofollow" style="color: #3b73af; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">issues.asterisk.org</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> issue number.</span> </p>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">[logfiles]
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<span class="diff-html-added" id="added-diff-5" style="font-size: 100%; background-color: #ddfade;">debug_log_123456</span><span class="diff-html-changed" id="changed-diff-7" style="background-color: #d6f0ff;"> => notice,warning,error,debug,verbose,dtmf
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-changed" style="background-color: #d6f0ff;">Asterisk 13+</span></td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;"> In Asterisk 13 and later, you can dynamically create log channels from the CLI using the </span><code style="font-family: monospace"><span class="diff-html-changed" style="background-color: #d6f0ff;">logger add channel</span></code><span class="diff-html-changed" style="background-color: #d6f0ff;"> command. For example, to create the log file above, you would enter:</span> </p>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">logger add channel </span>
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<span class="diff-html-added" id="added-diff-6" style="font-size: 100%; background-color: #ddfade;">debug_log_123456</span><span class="diff-html-changed" id="changed-diff-8" style="background-color: #d6f0ff;"> notice,warning,error,debug,verbose,dtmf</span>
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</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">The new log channel persists until Asterisk is restarted, the logger module is reloaded, or the log files are rotated. If using this CLI command, do </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">not</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> reload/restart/rotate the log files in Step 2.</span> </p> </td>
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<h2 id="CollectingDebugInformation-Configureverbositylevelsandrotatelogs" style="margin: 10px 0 0 0; margin-top: 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-7" style="font-size: 100%; background-color: #ddfade;">Configure verbosity levels and rotate logs</span> </h2>
<p style="margin: 10px 0 0 0"> <strong><span class="diff-html-changed" id="changed-diff-10" style="background-color: #d6f0ff;">2.</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> >From the Asterisk CLI, restart the logger module:</span> </p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-changed" style="background-color: #d6f0ff;">*CLI> core set verbose 5
*CLI> core set debug 5
*CLI> module reload logger
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<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Optionally, if you've used this file to record data previously, then rotate the logs:</span> </p>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">*CLI> logger rotate
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<h2 id="CollectingDebugInformation-Enablechanneltechorfeaturespecificdebug" style="margin: 10px 0 0 0; margin-top: 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-8" style="font-size: 100%; background-color: #ddfade;">Enable channel tech or feature specific debug</span> </h2>
<p style="margin: 10px 0 0 0"> <strong><span class="diff-html-changed" id="changed-diff-12" style="background-color: #d6f0ff;">2.1.</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> Depending on your issue and if a protocol level trace is requested, be sure to enable logging for the channel driver or other module.</span> </p>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">pjsip set logger on</span>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">sip set debug on</span>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">sip set debug</span>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">iax2 set debug on</span>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">iax2 set debug</span>
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<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; padding: 0px; border-collapse: collapse; border: 1px solid #ddd; padding: 7px 10px; vertical-align: top; text-align: left"><code style="font-family: monospace"><span class="diff-html-changed" style="background-color: #d6f0ff;">cdr set debug on</span></code></td>
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<p style="margin: 10px 0 0 0"> <strong><span class="diff-html-changed" id="changed-diff-14" style="background-color: #d6f0ff;">3.</span></strong> </p>
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<p style="margin: 10px 0 0 0"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">4.</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> Once finished, be sure to disable the extra debugging:</span> </p>
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<span class="diff-html-changed" style="background-color: #d6f0ff;">*CLI> core set verbose 0
*CLI> core set debug 0
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<p style="margin: 10px 0 0 0"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">4.1.</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> Again, remember to disable any extra logging </span> </p>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-11" style="font-size: 100%; background-color: #ddfade;">for channel drivers or features</span><span class="diff-html-changed" id="changed-diff-16" style="background-color: #d6f0ff;">.</span> </p>
<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">SIP (1.4 or higher)</span> </p>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-changed" style="background-color: #d6f0ff;">*CLI> sip set debug off
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<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">IAX2 (1.4 or higher)</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-changed" style="background-color: #d6f0ff;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-changed" style="background-color: #d6f0ff;">*CLI> iax2 set debug off
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<p style="margin: 10px 0 0 0"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">5.</span></strong> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/tip.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Tip</span></th>
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">title</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Important</span></td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Do </span><strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">NOT</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> post the output of your file as a comment. This clutters the issue and will only result in your comment being deleted.</span> </p> </td>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;"> </span><span class="diff-html-changed" id="changed-diff-17" style="background-color: #d6f0ff;">Disable logging to the filesystem. Edit the logger.conf file and comment out or delete the line you added in step 1. Using a semi-colon as the first character on the line will comment out the line.</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-changed" style="background-color: #d6f0ff;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</span></th>
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-changed" style="background-color: #d6f0ff;">solid</span></td>
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-changed" style="background-color: #d6f0ff;">logger.conf</span></td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-changed" style="background-color: #d6f0ff;">[logfiles]
;</span>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" id="added-diff-12" style="font-size: 100%; background-color: #ddfade;">debug_log_123456</span><span class="diff-html-changed" id="changed-diff-18" style="background-color: #d6f0ff;"> => notice,warning,error,debug,verbose,dtmf
</span>
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<p style="margin: 10px 0 0 0"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Then reload the logger module </span> </p>
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<p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" id="added-diff-13" style="font-size: 100%; background-color: #ddfade;">(or restart Asterisk) as you did </span><span class="diff-html-changed" id="changed-diff-19" style="background-color: #d6f0ff;">in step 2:</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-changed" style="background-color: #d6f0ff;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/plugins/servlet/confluence/placeholder/macro-icon?name=code" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Code Block</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-changed" style="background-color: #d6f0ff;">*CLI> module reload logger
</span>
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<h2 id="CollectingDebugInformation-Providedebugtothedevelopers" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0"> <span class="diff-html-added" id="added-diff-14" style="font-size: 100%; background-color: #ddfade;">Provide debug to the developers</span><strong> <br /> </strong> </h2>
<p style="margin: 10px 0 0 0"> <strong><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">6.</span></strong><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> Upload the file located in /var/log/asterisk/debug_log_123456 to the issue tracker.</span> </p>
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5639/a252d7f5e75d7a8bf7047b4b2c92f71a56a8f048.48/_/images/icons/macrobrowser/dropdown/warning.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Warning</span></th>
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<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Do </span><strong><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">NOT</span></strong><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> post the output of your file as a comment. This clutters the issue and will only result in your comment being deleted.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Attach the file with a .txt extension to make it easy for the developers to quickly open the file without downloading.</span> <br /> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Files are attached on the issue page with following menu items: ( More > Attach files )</span> </li>
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