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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~rnewton?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_925838d3d8b1f71935f30b314c925d64" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<td class="content-excerpt-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 0 24px"> <h1 id="UnabletoconnecttoremoteAsterisk-Overview" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0">Overview</h1> <p style="margin: 10px 0 0 0">When first learning Asterisk some users will find they are unable to connect to the Asterisk service.</p> <p style="margin: 10px 0 0 0">You may see the below message after running some variation of <code style="font-family: monospace">asterisk -r</code> </p>
<div class="preformatted panel" style="border-width: 1px;">
<div class="preformattedContent panelContent">
<pre style="margin: 10px 0 0 0; margin-top: 0">Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)</pre>
</div>
</div> <p style="margin: 10px 0 0 0">First, let's break down the message.</p>
<ul style="margin: 10px 0 0 0">
<li>"Unable to connect to remote asterisk"</li>
</ul> <p style="margin: 10px 0 0 0">This means you are attempting to connect to Asterisk with a <a href="https://wiki.asterisk.org/wiki/display/AST/Verbosity+in+Core+and+Remote+Consoles" style="color: #3b73af; text-decoration: none">remote console</a>. That is, you are using "asterisk -r" as opposed to "asterisk -c".</p>
<ul style="margin: 10px 0 0 0">
<li>"does /var/run/asterisk/asterisk.ctl exist?"</li>
</ul> <p style="margin: 10px 0 0 0">This is letting you know specifically what file is potentially missing or unable to be accessed.</p> <p style="margin: 10px 0 0 0">Now let's find out what asterisk.ctl is and investigate potential causes of this error.</p> <h1 id="UnabletoconnecttoremoteAsterisk-Theasterisk.ctlfile" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">The asterisk.ctl file</h1> <p style="margin: 10px 0 0 0">asterisk.ctl is a UNIX Domain Socket file. It is used to pass commands to an Asterisk process and it is how the Asterisk console ("asterisk r" or any variation) communicates with the back-end Asterisk process.</p> <h1 id="UnabletoconnecttoremoteAsterisk-The/var/run/asterisk/directory" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">The /var/run/asterisk/ directory</h1> <p style="margin: 10px 0 0 0">This directory is the default Asterisk run directory. Asterisk will create it the first time it is run. This location is defined in the <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Main+Configuration+File" style="color: #3b73af; text-decoration: none">Asterisk Main Configuration File</a>. As is explained in the <a href="https://wiki.asterisk.org/wiki/display/AST/Directory+and+File+Structure" style="color: #3b73af; text-decoration: none">Directory and File Structure</a> section; when Asterisk is <a href="https://wiki.asterisk.org/wiki/display/AST/Running+Asterisk" style="color: #3b73af; text-decoration: none">running</a>, you'll see two files here, <strong>asterisk.ctl</strong> and <strong>asterisk.pid</strong>. These are the control socket and the PID(Process ID) files for Asterisk.</p> <h1 id="UnabletoconnecttoremoteAsterisk-PotentialCausesandSolutions" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Potential Causes and Solutions</h1> <h3 id="UnabletoconnecttoremoteAsterisk-Cause1:asterisk.ctldoesexist.Youruserdoesnothavewritepermissionforthisfile." style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0">Cause 1: asterisk.ctl does exist. Your user does not have write permission for this file.</h3> <p style="margin: 10px 0 0 0">Solution: </p>
<ol style="margin: 10px 0 0 0">
<li>To verify, check the permissions of the asterisk.ctl file and also check what user you are currently running as.</li>
<li>Switch to the correct user that has access to the /var/run/asterisk/ directory and asterisk.ctl file, or provide your current user with the correct permissions.</li>
</ol> <h3 id="UnabletoconnecttoremoteAsterisk-Cause2:Permissionsissue.Asteriskdoesnothavewriteaccessto/var/run/asteriskoryouruserdoesn'thavewriteaccesstoasterisk.ctl." style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span style="color: rgb(133,120,102);">Cause 2: Permissions issue. Asterisk does not have write access to /var/run/asterisk or your user doesn't have write access to asterisk.ctl.</span> </h3> <p style="margin: 10px 0 0 0">Solution:</p>
<ol style="margin: 10px 0 0 0">
<li>If /var/run/asterisk does not exist then create it and assign permission to it such that the user that runs Asterisk will have write and read access.</li>
<li>If it already exists, simply verify and assign the correct permissions to the directory. You probably want to double-check what user runs Asterisk.</li>
</ol> <h3 id="UnabletoconnecttoremoteAsterisk-Cause3:asterisk.ctldoesnotexistbecauseAsteriskisn'trunning.WhenAsteriskisstarteditmayrunbrieflyandthenquicklyhaltduetoanerror." style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span style="color: rgb(133,120,102);">Cause 3: asterisk.ctl does not exist because Asterisk isn't running. When Asterisk is started it may run briefly and then quickly halt due to an error.</span> </h3> <p style="margin: 10px 0 0 0">Solution:</p> <p style="margin: 10px 0 0 0">You need to find out what error is causing Asterisk to halt and resolve it.</p>
<ul style="margin: 10px 0 0 0">
<li>The quick way is to run Asterisk in root/core console mode and watch for the last messages Asterisk prints out before halting.
<ul style="margin: 10px 0 0 0; margin-top: 0">
<li>
<div class="preformatted panel" style="border-width: 1px;">
<div class="preformattedContent panelContent">
<pre style="margin: 10px 0 0 0; margin-top: 0">asterisk -cvvvvv</pre>
</div>
</div> <p style="margin: 10px 0 0 0">This will start Asterisk in console mode with level 5 verbosity. That should give you plenty to look at.</p> </li>
</ul> </li>
<li>Another way is to setup Asterisk <a href="https://wiki.asterisk.org/wiki/display/AST/Logging" style="color: #3b73af; text-decoration: none">Logging</a> to log what you want to see to a file. You'll need to read up on Asterisk's <a href="https://wiki.asterisk.org/wiki/display/AST/Logging+Configuration" style="color: #3b73af; text-decoration: none">Logging Configuration</a> </li>
<li>Asterisk could halt for a variety of reasons. The last messages you see before Asterisk halts will give you a clue. Then you can Google from there or ask the user community.</li>
</ul> <h3 id="UnabletoconnecttoremoteAsterisk-Cause4:SELinuxenabledandnotproperlyconfiguredforAsterisk.SELinuxnotallowingasterisk.ctltobecreated." style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0"> <span style="color: rgb(133,120,102);">Cause 4: SELinux enabled and not properly configured for Asterisk. SELinux not allowing asterisk.ctl to be created.</span> </h3> <p style="margin: 10px 0 0 0">Solution:</p> <p style="margin: 10px 0 0 0">Configuring SELinux is outside the scope of this article.</p>
<ul style="margin: 10px 0 0 0">
<li>Consult an experienced SELinux user or SELinux documentation on how to configure it properly.</li>
<li>Disable SELinux if you don't require it (Not recommended)</li>
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