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<h1 id="FeatureCodeCallTransfers-OverviewofFeatureCodeCallTransfers" style="margin: 10px 0 0 0; margin-top: 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0; margin-top: 0">Overview of Feature Code Call Transfers</h1>
<p style="margin: 10px 0 0 0">A call transfer is when one party of a call directs Asterisk to connect their own call or any other party on a call to a new location in the system.</p>
<p style="margin: 10px 0 0 0">Transfer types supported by the Asterisk core:</p>
<ul style="margin: 10px 0 0 0">
<li>Blind transfer</li>
<li>Attended transfer</li>
</ul>
<p style="margin: 10px 0 0 0">Some channel driver technologies such as chan_sip and chan_pjsip have native capability for various transfer types. That native transfer functionality is independent of this core transfer functionality.</p>
<p style="margin: 10px 0 0 0">Transfer features provided by the Asterisk core are configured in features.conf.</p>
<h2 id="FeatureCodeCallTransfers-Blindtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Blind transfer</h2>
<p style="margin: 10px 0 0 0">A blind or unsupervised transfer is where the initiating party is blind to what is happening after initiating the transfer. They are removed from the process as soon as they initiate the transfer.</p>
<h2 id="FeatureCodeCallTransfers-Attendedtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Attended transfer</h2>
<p style="margin: 10px 0 0 0">An attended or supervised transfer happens when one party transfers another party to a new location by first dialing the transfer destination and only completing the transfer when ready. The initiating party is attending or supervising the transfer process by contacting the destination before completing the transfer.</p>
<h1 id="FeatureCodeCallTransfers-ConfiguringTransferFeatures" style="margin: 10px 0 0 0; font-size: 24px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Configuring Transfer Features</h1>
<p style="margin: 10px 0 0 0">There are three primary requirements for the use of core transfer functionality.</p>
<ul style="margin: 10px 0 0 0">
<li>The transfer type must be enabled and assigned a DTMF digit string in features.conf or per channel - see (((Dynamic DTMF Features)))</li>
<li>The channel must allow the type of transfer attempted. This can be configured via the Application invoking the channel such as Dial or Queue.</li>
<li>The channels involved must be answered and bridged.</li>
</ul>
<h2 id="FeatureCodeCallTransfers-Enablingblindorattendedtransfers" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Enabling blind or attended transfers</h2>
<p style="margin: 10px 0 0 0">In features.conf you must configure the blindxfer or atxfer options in the featuremap section. The options are configured with the DTMF character string you want to use for accessing the feature.</p>
<div class="code panel pdl" style="border-width: 1px;">
<div class="codeContent panelContent pdl">
<pre class="theme: Confluence; brush: java; gutter: false" style="font-size:12px;; margin: 10px 0 0 0; margin-top: 0">[featuremap]
blindxfer => #1
atxfer => *2</pre>
</div>
</div>
<p style="margin: 10px 0 0 0">Now that you have the feature enabled you need to configure the dialplan such that a particular channel will be allowed to use the feature.</p>
<p style="margin: 10px 0 0 0">As an example if you want to allow transfers via the <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Dial" style="color: #3b73af; text-decoration: none">Dial</a> application you can use two options, t or T.</p>
<ul style="margin: 10px 0 0 0">
<li>t - Allow the called party to transfer the calling party by sending the DTMF sequence defined in features.conf. This setting does not perform policy enforcement on transfers initiated by other methods</li>
<li>T - Allow the calling party to transfer the called party by sending the DTMF sequence defined in features.conf. This setting does not perform policy enforcement on transfers initiated by other methods.</li>
</ul>
<p style="margin: 10px 0 0 0">Setting these options for Dial in extensions.conf would look similar to the following:</p>
<div class="code panel pdl" style="border-width: 1px;">
<div class="codeContent panelContent pdl">
<pre class="theme: Confluence; brush: java; gutter: false" style="font-size:12px;; margin: 10px 0 0 0; margin-top: 0">exten = 100,1,Dial(PJSIP/BOB,30,tT)</pre>
</div>
</div>
<p style="margin: 10px 0 0 0">Asterisk should be restarted or relevant modules should be reloaded for changes to take effect.</p>
<h2 id="FeatureCodeCallTransfers-Makingablindtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Making a blind transfer</h2>
<p style="margin: 10px 0 0 0">In the previous section we configured the Dial application on extension 100 to allow transfers and we configured #1 as our blind transfer feature code.</p>
<p style="margin: 10px 0 0 0">Let's assume that we have another PJSIP endpoint called ALICE</p>
<ul style="margin: 10px 0 0 0">
<li>ALICE dials extension 100 to call BOB</li>
<li>ALICE decides to transfer BOB to extension 321, so she dials #1,321. That is the transfer feature code plus the destination extension.</li>
<li>Asterisk hangs up the channel between ALICE and BOB. Asterisk creates a new channel for BOB that is dialing extension 321.</li>
</ul>
<h2 id="FeatureCodeCallTransfers-Makinganattendedtransfer" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Making an attended transfer</h2>
<p style="margin: 10px 0 0 0">Now, for attended transfers we configured *2 as our feature code.</p>
<ul style="margin: 10px 0 0 0">
<li>ALICE dials extension 100 to call BOB</li>
<li>ALICE decides to transfer BOB to extension 321, so she dials #1,321. That is the transfer feature code plus the destination extension.</li>
<li>Asterisk hangs up the channel between ALICE and BOB. Asterisk creates a new channel for BOB that is dialing extension 321.</li>
</ul>
<h2 id="FeatureCodeCallTransfers-Additionaltransferoptions" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Additional transfer options</h2>
<p style="margin: 10px 0 0 0">blah</p>
<p style="margin: 10px 0 0 0"> </p>
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