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<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 9px"><a href="https://wiki.asterisk.org/wiki/display/~mmichelson?src=email" style="color: #3b73af; text-decoration: none"><img id="header-avatar-image" class="image_fix" src="cid:avatar_99ed0aa29d6f204db4785296f8170422" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" /></a></td>
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<td class="notification-comment-pattern-container mobile-resize-text" style="padding: 0px; border-collapse: collapse; padding: 0px"><strong>Change comment:</strong> Save progress while Internet isn't out.</td>
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<td id="page-title-pattern-icon-image-container-cell" style="padding: 0px; border-collapse: collapse; width: 16px; padding: 9px 8px 0px 0px; mso-text-raise: 5px; mso-line-height-rule: exactly"><a href="https://wiki.asterisk.org/wiki/display/AST/Troubleshooting+Guide?src=email" title="page icon" style="vertical-align: top;; color: #3b73af; text-decoration: none"><img style="vertical-align: top; display: block;" src="cid:page-icon" alt="page icon" title="page icon" height="16" width="16" border="0" /></a></td>
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<td class="content-excerpt-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 0 24px"> <p class="diff-context-placeholder" style="margin: 10px 0 0 0; margin-top: 0">...</p>
<ul class="diff-block-context" style="margin: 10px 0 0 0">
<li>From the CLI, issue the "pjsip show endpoints" command. If the endpoint in question does not show up, then there likely was a problem attempting to load the endpoint on startup.</li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0">Go through the logs from Asterisk startup. You may find that there was an error reported that got lost in the rest of the startup messages. For instance, be on the lookout for messages like:</p>
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">[2014-10-13 16:25:01.674] ERROR[27771]: config_options.c:710 aco_process_var: Could not find option suitable for category 'eggowaffles' named 'setvar' at line 390 of
[2014-10-13 16:25:01.674] ERROR[27771]: res_sorcery_config.c:275 sorcery_config_internal_load: Could not create an object of type 'endpoint' with id 'eggowaffles' from configuration file 'pjsip.conf'</pre> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0">In this case, I set an endpoint option called "setvar" instead of the appropriate "set_var". The result was that the endpoint was not loaded.</p> </li>
<li>If you do not see such error messages in the logs, but you do not see the endpoint listed in "pjsip show endpoints", it may be that you forgot to put <code style="font-family: monospace">type = endpoint</code> in your endpoint section. In this case, the entire section would be ignored since Asterisk did not know that this was an endpoint section.</li>
</ul> <h3 id="TroubleshootingGuide-IdentifybyIPaddress" class="diff-block-context" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0">Identify by IP address</h3> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;">Asterisk can also recognize endpoints based on the source IP address of the SIP request. This requires setting up a </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">type = identify</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> section in your configuration to match IP addresses or networks to a specific endpoint. Here are some troubleshooting steps:</span> </p>
<ul class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_endpoint_identifier_ip.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> is loaded and running. From the CLI, run </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">module show like res_pjsip_endpoint_identifier_ip.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. The output should look like the following:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Module Description Use Count Status Support Level
res_pjsip_endpoint_identifier_ip.so PJSIP IP endpoint identifier 0 Running core</span>
</pre> </td>
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</table> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Run the troubleshooting steps from the Identify by User section to ensure that the endpoint you have configured has actually been properly loaded.</span> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">From the Asterisk CLI, run the command </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">pjsip show endpoint <endpoint name></span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. Below the headers at the top of the output, you should see something like the following:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> Endpoint: david/6001 Unavailable 0 of inf
InAuth: david-auth/david
Aor: david 10
Transport: main-transport udp 0 0 0.0.0.0:5060
Identify: 10.24.16.36/32</span>
</pre> </td>
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</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Notice the bottom line. This states that the endpoint is matched based on the IP address 10.24.16.36. If you do not see such a line for the endpoint that you expect to be matched, then there is likely a configuration error. If the line does appear, then ensure that the IP address listed matches what you expect for the endpoint.</span> </p> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you are noticing that Asterisk is matching the incorrect endpoint by IP address, ensure that there are no conflicts in your configuration. Run the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">pjsip show endpoints</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> command and look for issues such as the following:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
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<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> Endpoint: carol/6000 Unavailable 0 of inf
InAuth: carol-auth/carol
Aor: carol 10
Transport: main-transport udp 0 0 0.0.0.0:5060
Identify: 10.0.0.0/8
Endpoint: david/6001 Unavailable 0 of inf
InAuth: david-auth/david
Aor: david 10
Transport: main-transport udp 0 0 0.0.0.0:5060
Identify: 10.24.16.36/32</span>
</pre> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Notice that if a SIP request arrives from 10.24.16.36, it is ambiguous if the request should be matched to carol or david.</span> </p> </li>
</ul> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you run </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">pjsip show endpoint <endpoint name></span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> and do not see an "Identify" line listed, then there is likely a configuration issue somewhere. Here are some common pitfalls</span> </p>
<ul class="diff-block-target diff-block-context" style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that your identify section has </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">type = identify</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> in it. Without this, Asterisk will completely ignore the configuration section.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that your identify section has an </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">endpoint =</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> option set in it and that the endpoint is spelled correctly.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Double-check your </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">match</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> lines for common errors:</span>
<ul style="margin: 10px 0 0 0">
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">You cannot use FQDNs or hostnames. You must use IP addresses.</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that you do not have an invalid netmask (e.g. 10.9.3.4/255.255.255.300, 127.0.0.1/33).</span> </li>
<li> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Ensure that you have not mixed up /0 and /32 when using CIDR notation.</span> </li>
</ul> </li>
<li> <p style="margin: 10px 0 0 0; margin-top: 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">If you are using a configuration method other than a config file, ensure that </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">sorcery.conf</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> is configured correctly. Since identify sections are not provided by the base </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip.so</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> module, you must ensure that the configuration resides in the </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">res_pjsip_endpoint_identifier_ip</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> section of </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">sorcery.conf</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. For example, if you are using dynamic realtime, you might have the following configuration:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/panel.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Panel</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">title</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">sorcery.conf</span></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse">
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">nopanel</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">true</span></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">[res_pjsip_endpoint_identifier_ip]
identify = realtime,ps_endpoint_id_ips</span>
</pre> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> <p style="margin: 10px 0 0 0"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">And then you would need the corresponding config in </span><code style="font-family: monospace"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">extconfig.conf</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">:</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/panel.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Panel</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">title</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">extconfig.conf</span></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse">
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB/5635/60fd2eb45debbf4ede2b669f4c9b96b4ce40a937.48/_/images/icons/macrobrowser/dropdown/noformat.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>No Format</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-properties" style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;padding: 0; border: 1px solid #dddddd;; padding: 0px; border-collapse: collapse">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; color: #333">
<tbody>
<tr>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">nopanel</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; padding: 0px; border-collapse: collapse"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">true</span></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; padding: 0px; border-collapse: collapse"> <pre style="margin: 10px 0 0 0; margin-top: 0">
<span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">[settings]
ps_endpoint_id_ips => odbc </span>
</pre> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </li>
</ul> <h3 id="TroubleshootingGuide-AnonymousIdentification" class="diff-block-context" style="margin: 10px 0 0 0; font-size: 16px; line-height: 25px; margin: 30px 0 0 0">Anonymous Identification</h3> <p class="diff-block-target diff-block-context" style="margin: 10px 0 0 0"> <span class="diff-html-added" id="added-diff-1" style="font-size: 100%; background-color: #ddfade;"> </span> </p> <h2 id="TroubleshootingGuide-Authenticationisfailing" class="diff-block-context" style="margin: 10px 0 0 0; font-size: 20px; font-weight: normal; line-height: 30px; margin: 40px 0 0 0">Authentication is failing</h2> <p class="diff-context-placeholder" style="margin: 10px 0 0 0">...</p> </td>
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