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<a href=" https://wiki.asterisk.org/wiki/display/~mjordan " style="color:#326ca6;text-decoration:none;; color: #326ca6; text-decoration: none">Matt Jordan</a> edited the page:
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<td valign="top" style="font-size: 13px"> <h2 id="email-title-heading" style="font-size: 16px; line-height: 20px; min-height: 20px; margin: 0; padding: 0"> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines" style="color: #326ca6; text-decoration: none"> <img class="icon" src="cid:page-icon" alt="" style="border: 0; padding: 0 5px 0 0; text-align: left; vertical-align: middle" /> <strong style="font-size:16px;line-height:20px;vertical-align:top;">Asterisk Issue Guidelines</strong> </a> </h2> </td>
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<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ul class="diff-block-target">
<li style="font-size: 13px"> <strong>Information Requests</strong>: (How does X parameter work?)<br />See the forums, mailing lists, IRC channels, or this wiki. For even more information, see <a href="http://www.asterisk.org/community" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://www.asterisk.org/community</a> </li>
<li style="font-size: 13px"> <strong>Support requests</strong>: (My phone doesn't register! My database connectivity doesn't work! How do I get it to work?)<br />Search and ask on the forums, mailing lists, and IRC. Again, see <a href="http://www.asterisk.org/community" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://www.asterisk.org/community</a> for more information.</li>
<li style="font-size: 13px"> <strong>Random wishes and feature requests with no patch:</strong> (I want Asterisk to support <insert obscure protocol or gadget>, but I don't know how to code!)<br />See the <a href="#AsteriskIssueGuidelines-feature_request" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" id="changed-diff-0" style="background-color: #d6f0ff;">How to request a feature section</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> </span>for more information on requesting a feature.</li>
<li style="font-size: 13px"> <strong>Business development requests</strong> (I will pay you to make Asterisk support fancy unicorn protocol!)<br />Please head to the asterisk-biz mailing list at <a href="http://lists.digium.com" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://lists.digium.com</a>. If what you want is a specific feature or bug fixed, you may want to consider <a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none">requesting a bug bounty</a>.</li>
</ul>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ul class="diff-block-context">
<li style="font-size: 13px"> <strong>Are</strong><strong> you reporting a suspected security vulnerability?</strong> <br />Please stop! The issue tracker is public, and once a security vulnerability is made public on the issue tracker, all users of Asterisk are made vulnerable. Please see <a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none">Asterisk Security Vulnerabilities</a> for more information on reporting a suspected security vulnerability.</li>
<li style="font-size: 13px"> <strong>Are you are on a supported version of Asterisk?</strong> <br />See the <a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none">Asterisk Versions</a> page for the currently supported versions of Asterisk. Bugs reported against versions of Asterisk that are no longer supported will be closed, and you will be asked to reproduce the issue against a supported version.</li>
<li style="font-size: 13px"> <strong>Are you using the latest version of your Asterisk branch?</strong> <br />Please check the release notes for newer versions of Asterisk to see if there is a potential fix for your issue. Even if you can't identify a fix in a newer version, it is preferable that you upgrade when reasonable to do so. Release notes are available in the UPGRADE.txt, CHANGES and ChangeLog files within the root directory of your particular release, and are also available at <a href="http://downloads.asterisk.org/pub/telephony/asterisk/" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://downloads.asterisk.org/pub/telephony/asterisk/</a> </li>
<li style="font-size: 13px"> <strong>Are you using the latest third party software, firmware, model, etc?</strong> <br />If the error scenario involves phones, third party databases or other software, be sure it is all up to date and check their documentation.</li>
<li style="font-size: 13px"> <strong>Have you asked for help in the community? (mailing lists, IRC, forums)</strong> <br />You can locate all these services here: <a href="http://www.asterisk.org/community" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://www.asterisk.org/community</a> </li>
<li style="font-size: 13px"> <strong>Have you searched the Asterisk documentation in case this behavior is expected?</strong> <br />Search the <a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none">Asterisk wiki</a> for the problem or messages you are experiencing.</li>
<li style="font-size: 13px"> <strong>Have you searched the Asterisk bug tracker to see if an issue is already filed for this potential bug?</strong> <br />Search the <a href="https://issues.asterisk.org/jira" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">Asterisk issue tracker</a> for the issue you are seeing. You can search for issues by selecting <strong>Issues -> Search for Issues</strong> in the top menu bar.</li>
<li style="font-size: 13px"> <strong>Can you reproduce the problem?</strong> <br />Problems that can't be reproduced can often be difficult to solve, and your issue may be closed if you or the bug marshals cannot reproduce the problem. If you can't find a way to simulate or reproduce the issue, then it is advisable to configure your system such that it is <a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none">capturing relevant debug</a> during the times failure occurs. Yes, that could mean running debug for days or weeks if necessary.</li>
</ul>
<h4 id="AsteriskIssueGuidelines-Whatmakesausefulbugreport%3F" class="diff-block-target diff-block-context"> <span class="diff-html-removed" id="removed-diff-0" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">What makes a useful bug report?</span> </h4>
<p class="diff-block-target diff-block-context" style="font-size: 13px"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">There are some key qualities to keep in mind. These should be reflected in your bug report and will increase the chance of your bug being fixed!</span> </p>
<ul class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Specific: Pertaining to a certain, clearly defined issue with data to provide evidence of said issue</span> </li>
<li style="font-size: 13px"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Reproducible: Not random - you have some idea when this issue occurs and how to make it happen again</span> </li>
<li style="font-size: 13px"> <span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">Concise: Brief but comprehensive. Don't provide an essay on what you think is wrong. Provide only the facts and debug output that supports them.</span> </li>
</ul>
<h2 id="AsteriskIssueGuidelines-Submittingthebugreport" class="diff-block-context">Submitting the bug report</h2>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<h4 id="AsteriskIssueGuidelines-Howyoucanspeedupbugresolution" class="diff-block-context">How you can speed up bug resolution</h4>
<p class="diff-block-target" style="font-size: 13px">Follow the <a href="#AsteriskIssueGuidelines-bug_report_checklist" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" id="changed-diff-1" style="background-color: #d6f0ff;">checklist</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> </span>and include all information that bug marshals require. Watch for emails where a bug marshal may ask for additional data and help the developers by testing any patches or possible fixes for the issue. A developer <strong>cannot</strong> fix your issue until they have sufficient data to reproduce - or at the very least understand - the problem.</p>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<p class="diff-block-context" style="font-size: 13px">For any particular issue you'll want to look at the "Status" field and the comments tab under "Activity".</p>
<p class="diff-block-target" style="font-size: 13px"> <span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;">You can read more about the issue workflow at </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Issue Tracker Workflow</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">.</span> </p>
<div class="table-wrap diff-block-context">
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<th class="confluenceTh" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;background-color: #F0F0F0; font-weight: bold;; font-size: 13px">Status Field Value</th>
<th class="confluenceTh" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;background-color: #F0F0F0; font-weight: bold;; font-size: 13px">Meaning</th>
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<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">Triage</td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px">The issue has not been acknowledged yet. First a bug marshal needs to verify it's a valid report. Check the comments!</p> </td>
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<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">Open\Reopened</td>
<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">Issue has been acknowledged and is waiting for a developer to take it on. Typically we can't provide an ETA for development<br />as priorities are complex and change constantly.</td>
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<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">In Progress</td>
<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">A developer is working on this issue. Check the comments!</td>
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<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">Waiting for Feedback</td>
<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">Check the comments. This issue is waiting on the "Assignee" to provide feedback needed for it to move forward.<br />Once feedback is provided you need to click "Send Back".</td>
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<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">Closed</td>
<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">Issue has been closed. Check the "Resolution" field for further information.</td>
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<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">Complete</td>
<td colspan="1" class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px">The intended resolution was reached, but additional tasks may remain before the issue can be completely closed out.</td>
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<h2 id="AsteriskIssueGuidelines-FrequentlyAskedQuestions" class="diff-block-context">Frequently Asked Questions</h2>
<h4 id="AsteriskIssueGuidelines-Whatmakesausefulbugreport%3F" class="diff-block-target diff-block-context"> <span class="diff-html-added" id="added-diff-1" style="font-size: 100%; background-color: #ddfade;">What makes a useful bug report?</span> </h4>
<p class="diff-block-target diff-block-context" style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">There are some key qualities to keep in mind. These should be reflected in your bug report and will increase the chance of your bug being fixed!</span> </p>
<ul class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Specific: Pertaining to a certain, clearly defined issue with data to provide evidence of said issue</span> </li>
<li style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Reproducible: Not random - you have some idea when this issue occurs and how to make it happen again</span> </li>
<li style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Concise: Brief but comprehensive. Don't provide an essay on what you think is wrong. Provide only the facts and debug output that supports them.</span> </li>
</ul>
<h4 id="AsteriskIssueGuidelines-HowcanIbenotifiedwhenanissue%27sstatuschanges%3F" class="diff-block-context">How can I be notified when an issue's status changes?</h4>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
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<td class="left" valign="top" style="font-size: 13px; padding-top: 8px; max-width: 45%; text-align: left"> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines" style="color: #326ca6; text-decoration: none">View Online</a> </span> <span class="email-list-divider" style="color: #505050; padding: 0 0.350em">·</span> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/plugins/likes/like.action?contentId=19726406" style="color: #326ca6; text-decoration: none">Like</a> </span> <span class="email-list-divider" style="color: #505050; padding: 0 0.350em">·</span> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/pages/diffpagesbyversion.action?pageId=19726406&revisedVersion=51&originalVersion=50" style="color: #326ca6; text-decoration: none">View Changes</a> </span> <span class="email-list-divider" style="color: #505050; padding: 0 0.350em">·</span> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines?showComments=true&showCommentArea=true#addcomment" style="color: #326ca6; text-decoration: none">Add Comment</a> </span> </td>
<td class="right" width="50%" valign="top" style="font-size: 13px; padding-top: 8px; text-align: right"> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/users/removespacenotification.action?spaceKey=AST" style="color: #326ca6; text-decoration: none">Stop watching space</a> </span> <span class="email-list-divider" style="color: #505050; padding: 0 0.350em">·</span> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/users/editmyemailsettings.action" style="color: #326ca6; text-decoration: none">Manage Notifications</a> </span> </td>
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<td id="email-footer" align="center" style="font-size: 13px; padding: 0 16px 32px 16px; margin: 0"> <small style="font-size: 11px"> This message was sent by <a class="email-footer-link" style="color:#505050;font-size:11px;text-decoration:none;; color: #326ca6; text-decoration: none; color: #505050; font-size: 11px" href="http://www.atlassian.com/software/confluence">Atlassian Confluence</a> 5.1.5, <a class="email-footer-link" style="color:#505050;font-size:11px;text-decoration:none;; color: #326ca6; text-decoration: none; color: #505050; font-size: 11px" href="http://www.atlassian.com/software/confluence/overview/team-collaboration-software?utm_source=email-footer">Team Collaboration Software</a> </small> </td>
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