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<a href=" https://wiki.asterisk.org/wiki/display/~mjordan " style="color:#326ca6;text-decoration:none;; color: #326ca6; text-decoration: none">Matt Jordan</a> edited the page:
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<td valign="top" style="font-size: 13px"> <h2 id="email-title-heading" style="font-size: 16px; line-height: 20px; min-height: 20px; margin: 0; padding: 0"> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines" style="color: #326ca6; text-decoration: none"> <img class="icon" src="cid:page-icon" alt="" style="border: 0; padding: 0 5px 0 0; text-align: left; vertical-align: middle" /> <strong style="font-size:16px;line-height:20px;vertical-align:top;">Asterisk Issue Guidelines</strong> </a> </h2> </td>
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<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<p class="diff-block-target" style="font-size: 13px">Feature requests without patches are not accepted through the issue tracker<span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span><span class="diff-html-removed" id="removed-diff-0" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">and in general </span><span class="diff-html-added" id="added-diff-0" style="font-size: 100%; background-color: #ddfade;">. Instead, they </span>are discussed openly on the mailing lists and Asterisk IRC channels. Please read the <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines#AsteriskIssueGuidelines-Howtorequestafeature" rel="nofollow" style="color: #326ca6; text-decoration: none">"How to request a feature"</a> section of this article.</p>
<h4 id="AsteriskIssueGuidelines-WhattheissuetrackerisNOTusedfor%3A" class="diff-block-context">What the issue tracker is NOT used for:</h4>
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<li style="font-size: 13px"> <strong>Information Requests</strong><span class="diff-html-added" id="added-diff-1" style="font-size: 100%; background-color: #ddfade;">: </span>(How does X parameter work?)<br />See the forums, mailing lists<span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span><span class="diff-html-removed" id="removed-diff-1" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">or </span><span class="diff-html-added" id="added-diff-3" style="font-size: 100%; background-color: #ddfade;">, </span>IRC channels<span class="diff-html-added" id="added-diff-4" style="font-size: 100%; background-color: #ddfade;">, or this wiki. For even more information, see </span><a href="http://www.asterisk.org/community" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://www.asterisk.org/community</a> </li>
<li style="font-size: 13px"> <strong>Support requests</strong><span class="diff-html-added" id="added-diff-5" style="font-size: 100%; background-color: #ddfade;">: </span>(My phone doesn't register! My database connectivity doesn't work! How do I get it to work?)<br />Search and ask on the forums, mailing lists<span class="diff-html-added" id="added-diff-7" style="font-size: 100%; background-color: #ddfade;">, </span>and IRC<span class="diff-html-added" id="added-diff-8" style="font-size: 100%; background-color: #ddfade;">. Again, see </span><a href="http://www.asterisk.org/community" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://www.asterisk.org/community</a> <span class="diff-html-added" id="added-diff-9" style="font-size: 100%; background-color: #ddfade;">for more information.</span> </li>
<li style="font-size: 13px"> <strong>Random wishes and feature requests with no patch<span class="diff-html-added" id="added-diff-10" style="font-size: 100%; background-color: #ddfade;">:</span></strong><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> </span>(I want Asterisk to support <insert obscure protocol or gadget>, but I don't know how to code!)<br />See the <span class="diff-html-removed" id="removed-diff-2" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">"how </span><a href="#AsteriskIssueGuidelines-feature_request" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" id="added-diff-12" style="font-size: 100%; background-color: #ddfade;">How </span><span class="diff-html-changed" id="changed-diff-0" style="background-color: #d6f0ff;">to request a feature </span></a><span class="diff-html-removed" id="removed-diff-3" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">" section</span><a href="#AsteriskIssueGuidelines-feature_request" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" id="added-diff-13" style="font-size: 100%; background-color: #ddfade;">section</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> for more information on requesting a feature.</span> </li>
<li style="font-size: 13px"> <strong>Business development requests</strong> (I will pay you to make Asterisk support fancy unicorn protocol!)<br />Please head to the asterisk-biz mailing list at <a href="http://lists.digium.com" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://lists.digium.com</a><span class="diff-html-added" id="added-diff-15" style="font-size: 100%; background-color: #ddfade;">. If what you want is a specific feature or bug fixed, you may want to consider </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">requesting a bug bounty</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">.</span> </li>
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<h4 id="AsteriskIssueGuidelines-Whyshouldyoureadthis%3F" class="diff-block-context">Why should you read this?</h4>
<p class="diff-block-target" style="font-size: 13px">To get the attention of helpful individuals and the Asterisk development team, you'll want to read, understand and act on this article. The steps here will help you provide all the information the Asterisk team needs to solve your issue. <span class="diff-html-added" id="added-diff-16" style="font-size: 100%; background-color: #ddfade;">Issues with clear, accurate, and complete information are often solved much faster than issues lacking the necessary information.</span> </p>
<h2 id="AsteriskIssueGuidelines-Howtoreportabug" class="diff-block-context">How to report a bug</h2>
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<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; font-size: 13px"><span class="diff-html-added" id="added-diff-17" style="font-size: 100%; background-color: #ddfade;">title</span></td>
<td style="background-color: #fafafa; padding: 0 0 0 5px; font-size: 12px; text-align: left;; font-size: 13px"><span class="diff-html-changed" id="changed-diff-1" style="background-color: #d6f0ff;">STOP! BEFORE YOU EVEN THINK ABOUT FILING A BUG REPORT...</span></td>
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<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; font-size: 13px"> <p style="font-size: 13px">Your issue may not be a bug or could have been fixed already. Run through the <span class="diff-html-removed" id="removed-diff-4" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">checklist </span><span class="diff-html-added" id="added-diff-18" style="font-size: 100%; background-color: #ddfade;">check list </span>below to verify you have done your due diligence.</p> </td>
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<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<h3 id="AsteriskIssueGuidelines-BugReportingCheckList" class="diff-block-target diff-block-context"> <span class="diff-html-added" id="added-diff-19" style="font-size: 100%; background-color: #ddfade;">Bug Reporting Check List</span> <br /> </h3>
<ul class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <strong><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Are </span>you are on a supported version of Asterisk<span class="diff-html-removed" id="removed-diff-6" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">:</span></strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span><a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions</span></a><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">, i.e. a version of Asterisk that has not reached End of Life</span><strong><span class="diff-html-added" id="added-diff-20" style="font-size: 100%; background-color: #ddfade;">?</span></strong> <br /> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">See the </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Asterisk Versions</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> page for the currently supported versions of Asterisk. Bugs reported against versions of Asterisk that are no longer supported will be closed, and you will be asked to reproduce the issue against a supported version.</span> </li>
<li style="font-size: 13px"> <strong>Are you using the latest version of your Asterisk branch?</strong> <br />Please check the release notes for newer versions of Asterisk to see if there is a potential fix for your issue. Even if you can't identify a fix in a newer version, it is preferable that you upgrade when reasonable to do so. Release notes are available in the UPGRADE.txt, CHANGES and ChangeLog files within the root directory of your particular <span class="diff-html-removed" id="removed-diff-7" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">point release. </span><span class="diff-html-added" id="added-diff-22" style="font-size: 100%; background-color: #ddfade;">release, and are also available at </span><a href="http://downloads.asterisk.org/pub/telephony/asterisk/" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" id="changed-diff-2" style="background-color: #d6f0ff;">http://</span></a><span class="diff-html-removed" id="removed-diff-8" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">svnview</span><a href="http://downloads.asterisk.org/pub/telephony/asterisk/" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" id="added-diff-23" style="font-size: 100%; background-color: #ddfade;">downloads</span><span class="diff-html-changed" id="changed-diff-3" style="background-color: #d6f0ff;">.</span></a><span class="diff-html-removed" id="removed-diff-9" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">digium</span><a href="http://downloads.asterisk.org/pub/telephony/asterisk/" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" id="added-diff-24" style="font-size: 100%; background-color: #ddfade;">asterisk</span><span class="diff-html-changed" id="changed-diff-4" style="background-color: #d6f0ff;">.</span></a><span class="diff-html-removed" id="removed-diff-10" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">com</span><a href="http://downloads.asterisk.org/pub/telephony/asterisk/" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" id="added-diff-25" style="font-size: 100%; background-color: #ddfade;">org</span><span class="diff-html-changed" id="changed-diff-5" style="background-color: #d6f0ff;">/</span></a><span class="diff-html-removed" id="removed-diff-11" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">svn</span><a href="http://downloads.asterisk.org/pub/telephony/asterisk/" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" id="added-diff-26" style="font-size: 100%; background-color: #ddfade;">pub</span><span class="diff-html-changed" id="changed-diff-6" style="background-color: #d6f0ff;">/</span><span class="diff-html-added" id="added-diff-27" style="font-size: 100%; background-color: #ddfade;">telephony/</span><span class="diff-html-changed" id="changed-diff-7" style="background-color: #d6f0ff;">asterisk/</span></a><span class="diff-html-removed" id="removed-diff-12" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">tags/</span> </li>
<li style="font-size: 13px"> <strong>Are you using the latest third party software, firmware, model, etc?</strong> <br />If the error scenario involves phones, third party databases or other software, be sure it is all up to date and check their documentation.</li>
<li style="font-size: 13px"> <strong>Have you asked for help in the community? (mailing lists, IRC, forums)</strong> <br />You can locate all these services here: <a href="http://www.asterisk.org/community" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none">http://www.asterisk.org/community</a> </li>
<li style="font-size: 13px"> <strong>Have you searched the Asterisk documentation in case this behavior is expected?</strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span><span class="diff-html-removed" id="removed-diff-13" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">The documentation is located here: </span><a href="https://wiki.asterisk.org/wiki/display/AST/Home" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">https://wiki.asterisk.org/wiki/display/AST/Home</span></a> <br /> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Search the </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Asterisk wiki</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> for the problem or messages you are experiencing.</span> </li>
<li style="font-size: 13px"> <strong>Have you searched the Asterisk bug tracker to see if an issue is already filed for this potential bug?</strong><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span><a href="https://issues.asterisk.org/jira" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-removed" id="removed-diff-14" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">https://issues.asterisk.org/jira</span></a><span class="diff-html-removed" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> you'll find the search field in the top right of the page</span> <br /> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Search the </span><a href="https://issues.asterisk.org/jira" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Asterisk issue tracker</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> for the issue you are seeing. You can search for issues by selecting </span><strong><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Issues -> Search for Issues</span></strong><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> in the top menu bar</span>.</li>
<li style="font-size: 13px"> <strong>Can you reproduce the problem?</strong><span class="diff-html-removed" id="removed-diff-15" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;"> </span> <br /> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Problems that can't be reproduced can often be difficult to solve, and your issue may be closed if you or the bug marshals cannot reproduce the problem. </span>If you can't find a way to simulate or reproduce the issue, then <span class="diff-html-removed" id="removed-diff-16" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">at least get the system to a point where it's </span><span class="diff-html-added" id="added-diff-33" style="font-size: 100%; background-color: #ddfade;">it is advisable to configure your system such that it is </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" id="changed-diff-8" style="background-color: #d6f0ff;">capturing relevant debug</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> </span>during the times <span class="diff-html-removed" id="removed-diff-17" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">the seemingly random </span>failure occurs. Yes<span class="diff-html-added" id="added-diff-34" style="font-size: 100%; background-color: #ddfade;">, </span>that could mean running debug for days or weeks if necessary.</li>
</ul>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<p class="diff-block-target diff-block-context" style="font-size: 13px">You'll report the issue through the tracker <span class="diff-html-removed" id="removed-diff-18" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">, under the Asterisk project. </span><span class="diff-html-added" id="added-diff-35" style="font-size: 100%; background-color: #ddfade;">(</span><a href="https://issues.asterisk.org/jira" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" id="changed-diff-9" style="background-color: #d6f0ff;">https://issues.asterisk.org/jira</span></a><span class="diff-html-removed" id="removed-diff-19" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">/browse/ASTERISK</span> </p>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<p class="diff-block-target diff-block-context" style="font-size: 13px"> <span class="diff-html-added" id="added-diff-36" style="font-size: 100%; background-color: #ddfade;">), under the </span><a href="https://issues.asterisk.org/jira/browse/ASTERISK" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">ASTERISK</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> project.</span> </p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <strong><span class="diff-html-changed" id="changed-diff-10" style="background-color: #d6f0ff;">Sign up for an asterisk.org account</span></strong> <br /> <span class="diff-html-changed" id="changed-diff-12" style="background-color: #d6f0ff;">Account signup for </span><a href="https://signup.asterisk.org" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" id="changed-diff-13" style="background-color: #d6f0ff;">asterisk.org</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> </span><span class="diff-html-changed" id="changed-diff-14" style="background-color: #d6f0ff;">community services (including </span><a href="https://issues.asterisk.org" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">JIRA</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;">, </span><a href="https://wiki.asterisk.org" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">Confluence</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;"> and </span><a href="https://code.asterisk.org" class="external-link" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">FishEye/Crucible</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;">) can be found at </span><a class="external-link" href="https://signup.asterisk.org" rel="nofollow" style="color: #326ca6; text-decoration: none"><span class="diff-html-changed" style="background-color: #d6f0ff;">https://signup.asterisk.org</span></a><span class="diff-html-changed" style="background-color: #d6f0ff;">.</span> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" id="changed-diff-15" style="background-color: #d6f0ff;">Create a new issue in the tracker</span></strong> <br /> </p> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" id="added-diff-37" style="font-size: 100%; background-color: #ddfade;">Select the </span><strong><span class="diff-html-changed" id="changed-diff-17" style="background-color: #d6f0ff;">Create Issue</span></strong> </p> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" style="background-color: #d6f0ff;"> </span><span class="diff-html-changed" id="changed-diff-18" style="background-color: #d6f0ff;">button in the top right hand corner of the page</span><span class="diff-html-added" id="added-diff-38" style="font-size: 100%; background-color: #ddfade;">. This </span><span class="diff-html-changed" id="changed-diff-19" style="background-color: #d6f0ff;">will prompt you for the project and issue type. Pick the </span> </p> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" id="added-diff-39" style="font-size: 100%; background-color: #ddfade;">ASTERISK </span><span class="diff-html-changed" id="changed-diff-20" style="background-color: #d6f0ff;">project, and choose an appropriate issue type. </span> </p> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" id="added-diff-40" style="font-size: 100%; background-color: #ddfade;">The following are the supported issue </span><span class="diff-html-changed" id="changed-diff-21" style="background-color: #d6f0ff;">types:</span> </p>
<ul>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" id="changed-diff-22" style="background-color: #d6f0ff;">Bug</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" style="background-color: #d6f0ff;">New feature</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Improvement</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;; font-size: 13px"><span class="diff-html-added" id="added-diff-41" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB-1988229788/4252/6ac85e9b14675c5514a674e1aecae99c9505ed36.48/_/images/icons/macrobrowser/dropdown/tip.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Tip</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Please do not select the </span><span class="diff-html-changed" id="changed-diff-23" style="background-color: #d6f0ff;">Information request </span> </p> </td>
</tr>
</tbody>
</table> </li>
</ul> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px">
<ul>
<li style="font-size: 13px">
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;">
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" id="added-diff-42" style="font-size: 100%; background-color: #ddfade;">issue type. </span><span class="diff-html-changed" id="changed-diff-24" style="background-color: #d6f0ff;">This type is not currently used, and your issue is likely to be closed or redefined</span> </p> </td>
</tr>
</tbody>
</table> </li>
</ul> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px">
<ul>
<li style="font-size: 13px">
<table class="diff-macro" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;">
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" id="added-diff-43" style="font-size: 100%; background-color: #ddfade;">.</span> </p> </td>
</tr>
</tbody>
</table> </li>
</ul> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" id="changed-diff-26" style="background-color: #d6f0ff;">Fill out the issue form</span></strong> <br /> <span class="diff-html-changed" id="changed-diff-28" style="background-color: #d6f0ff;">For a bug you must include the following information:</span> </p>
<ul>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" id="changed-diff-29" style="background-color: #d6f0ff;">Concise and descriptive summary</span></strong> </p>
<ul>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" id="changed-diff-31" style="background-color: #d6f0ff;">Accurate and descriptive, not prescriptive. Provide the facts of what is happening and leave out assumptions as to what the issue might be.</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" id="changed-diff-33" style="background-color: #d6f0ff;">Good example: "Crash occurs when exactly twelve SIP channels hang up at the same time inside of a queue"</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" id="changed-diff-35" style="background-color: #d6f0ff;">Bad Examples: "asterisk crashes" , "problem with queue", "asterisk doesn't work", "channel hangups cause crash"</span> </p> </li>
</ul> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" id="changed-diff-36" style="background-color: #d6f0ff;">Operating System detail</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> (Linux distribution, kernel version, architecture etc)</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Asterisk version</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> (exact branch and point release, such as 1.8.12.0)</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Information on any third party software involved in the scenario</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> (database software, libraries, etc)</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Frequency and timing of the issue</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> (does this occur constantly, is there a trigger? Every 5 minutes? seemingly random?)</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Symptoms</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> described in specific detail ("No audio in one direction on only inbound calls", "choppy noise on calls where trans-coding takes place")</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Steps required to reproduce the issue</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> (tell the developer exactly how to reproduce the issue, just imagine you are making steps for a manual)</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Workarounds in detail with specific steps</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> (if you found a workaround for a serious issue, please include it for others who may be affected)</span> </p> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <strong><span class="diff-html-changed" style="background-color: #d6f0ff;">Debugging output</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> - You'll almost always want to include extensions.conf, and config files for any involved component of Asterisk. Depending on the issue you </span> </p> </li>
</ul> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px">
<ul>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" id="added-diff-44" style="font-size: 100%; background-color: #ddfade;">may also need the following:</span> </p>
<ul>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">For crashes, provide a backtrace generated from an Asterisk core dump. See </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Getting a Backtrace</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> for more information.</span> </p> </li>
<li style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">For apparent deadlocks, you may need to enable the compile time option </span><code style="font-size: 13px"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">DEBUG_THREADS</span></code><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">. A backtrace may also be necessary. See </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Getting a Backtrace</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> for more information.</span> </li>
<li style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">For memory leaks or memory corruptions, </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Valgrind</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> may be necessary. Valgrind can detect memory leaks and memory corruptions, although it does result in a substantial performance impact.</span> </li>
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">For debugging most problems, a properly generated debug log file will be needed. See </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">CLI commands useful for debugging</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> and </span><a class="confluence-link unresolved" href="#" style="color: #326ca6; text-decoration: none"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;">Collecting Debug Information</span></a><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"> for more information. Note that for issues involving SIP, IAX2, or other channel drivers, you should enable that driver's enhanced debug mode through the CLI before collecting information. A pcap demonstrating the problem may also be needed.</span> </p>
<table class="diff-macro diff-html-added" style="background-color: #f0f0f0;border: 1px solid #dddddd;margin: 10px 1px;padding: 0 2px 2px;width: 100%;background-color: #ddfade;border-color: #93c49f;">
<thead>
<tr>
<th class="diff-macro-title" style="background-color: transparent; text-align: left; font-weight: normal;padding: 5px;; font-size: 13px"><span class="diff-html-added" style="font-size: 100%; background-color: #ddfade;"><span class="icon macro-placeholder-icon" style="background-color: ;line-height: 20px;"><img src="https://wiki.asterisk.org/wiki/s/en_GB-1988229788/4252/6ac85e9b14675c5514a674e1aecae99c9505ed36.48/_/images/icons/macrobrowser/dropdown/tip.png" style="padding-right: 5px; vertical-align: text-bottom;" /> </span>Tip</span></th>
</tr>
</thead>
<tbody>
<tr>
<td class="diff-macro-body" style="background-color: #fff;border: 1px solid #dddddd;padding: 10px;; font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" style="background-color: #d6f0ff;">Be courteous. Do not paste debug output in the description or a comment, instead please </span><strong><span class="diff-html-changed" style="background-color: #d6f0ff;">attach</span></strong><span class="diff-html-changed" style="background-color: #d6f0ff;"> any debugging output as text files and reference them by file name.</span> </p> </td>
</tr>
</tbody>
</table> </li>
</ul> </li>
</ul> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-changed" id="changed-diff-38" style="background-color: #d6f0ff;">Submit the </span> </p> </li>
</ol>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<ol class="diff-block-target diff-block-context">
<li style="font-size: 13px"> <p style="font-size: 13px"> <span class="diff-html-added" id="added-diff-45" style="font-size: 100%; background-color: #ddfade;">Issue</span> <br /> <span class="diff-html-changed" id="changed-diff-40" style="background-color: #d6f0ff;">Once you have created the issue, you can now attach debug as files. You are ready to wait for a response from a bug marshal or post additional information as comments. If you are responding to a request for feedback, be sure to use the workflow actions to "send back" the status to the developers.</span> </p> </li>
</ol>
<h4 id="AsteriskIssueGuidelines-Howyoucanspeedupbugresolution" class="diff-block-context">How you can speed up bug resolution</h4>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<p class="diff-block-target" style="font-size: 13px">If your bug is determined to be a configuration error or something that is clearly not reproducible, it may be closed immediately by a bug marshal. If you believe this to be in error, please <span class="diff-html-removed" id="removed-diff-31" style="font-size: 100%; background-color: #ffe7e7; text-decoration: line-through;">go in and edit the bug and say so, or comment to the bug marshal that made the closure (visible on the ticket itself.) </span><span class="diff-html-added" id="added-diff-46" style="font-size: 100%; background-color: #ddfade;">comment on the issue with the reason why you feel the issue is still a bug. You may also contact bug marshals directly in the #asterisk-bugs IRC channel. </span>If that fails, bring it up on the mailing list(s) and it will be sorted out by the community.</p>
<p class="diff-context-placeholder" style="font-size: 13px">...</p>
<p class="diff-block-context" style="font-size: 13px">If your bug was closed, but you get additional debug or data later on, you can always contact a bug marshal in #asterisk-bugs on irc.freenode.net to have them re-open the issue.</p>
<p class="diff-block-target" style="font-size: 13px"> </p>
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<h2 id="AsteriskIssueGuidelines-Howtorequestafeature" class="diff-block-context">How to request a feature</h2>
<p class="diff-block-context" style="font-size: 13px">Feature requests without patches are not typically monitored or kept on the tracker. Even a feature request with a patch will still have to be approved by the SVN maintainers and community developers. Many people want Asterisk to do many different things; however, unless the feature has some extremely obvious (to many people) benefit, then it's best to have a community discussion and consensus on a feature before it goes into Asterisk. Feature requests are openly discussed on the mailing lists and IRC channels. Most bug marshals and Asterisk developers actively participate and will note the request if it makes sense.</p>
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<td class="left" valign="top" style="font-size: 13px; padding-top: 8px; max-width: 45%; text-align: left"> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines" style="color: #326ca6; text-decoration: none">View Online</a> </span> <span class="email-list-divider" style="color: #505050; padding: 0 0.350em">·</span> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/plugins/likes/like.action?contentId=19726406" style="color: #326ca6; text-decoration: none">Like</a> </span> <span class="email-list-divider" style="color: #505050; padding: 0 0.350em">·</span> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/pages/diffpagesbyversion.action?pageId=19726406&revisedVersion=43&originalVersion=42" style="color: #326ca6; text-decoration: none">View Changes</a> </span> <span class="email-list-divider" style="color: #505050; padding: 0 0.350em">·</span> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines?showComments=true&showCommentArea=true#addcomment" style="color: #326ca6; text-decoration: none">Add Comment</a> </span> </td>
<td class="right" width="50%" valign="top" style="font-size: 13px; padding-top: 8px; text-align: right"> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/users/removespacenotification.action?spaceKey=AST" style="color: #326ca6; text-decoration: none">Stop watching space</a> </span> <span class="email-list-divider" style="color: #505050; padding: 0 0.350em">·</span> <span class="email-list-item"><a href="https://wiki.asterisk.org/wiki/users/editmyemailsettings.action" style="color: #326ca6; text-decoration: none">Manage Notifications</a> </span> </td>
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<td id="email-footer" align="center" style="font-size: 13px; padding: 0 16px 32px 16px; margin: 0"> <small style="font-size: 11px"> This message was sent by <a class="email-footer-link" style="color:#505050;font-size:11px;text-decoration:none;; color: #326ca6; text-decoration: none; color: #505050; font-size: 11px" href="http://www.atlassian.com/software/confluence">Atlassian Confluence</a> 5.1.5, <a class="email-footer-link" style="color:#505050;font-size:11px;text-decoration:none;; color: #326ca6; text-decoration: none; color: #505050; font-size: 11px" href="http://www.atlassian.com/software/confluence/overview/team-collaboration-software?utm_source=email-footer">Team Collaboration Software</a> </small> </td>
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