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<div id="email-title-flavor" class="email-metadata" style="margin: 0; padding: 0 0 4px 0; color: #505050">
<a href=" https://wiki.asterisk.org/wiki/display/~wikibot " style="color:#326ca6;text-decoration:none;; color: #326ca6; text-decoration: none">Wiki Bot</a> created a page:
</div> </td>
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<td valign="top" style="font-size: 13px"> <h2 id="email-title-heading" style="font-size: 16px; line-height: 20px; min-height: 20px; margin: 0; padding: 0"> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+12+Configuration_app_agent_pool" style="color: #326ca6; text-decoration: none"> <img class="icon" src="cid:page-icon" alt="" style="border: 0; padding: 0 5px 0 0; text-align: left; vertical-align: middle" /> <strong style="font-size:16px;line-height:20px;vertical-align:top;">Asterisk 12 Configuration_app_agent_pool</strong> </a> </h2> </td>
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</table>
<div class="email-indent" style="margin: 8px 0 16px 0">
<div class="email-page">
<h1 id="Asterisk12Configuration_app_agent_pool-Agentpoolapplications">Agent pool applications</h1>
<p style="font-size: 13px">This configuration documentation is for functionality provided by <code style="font-size: 13px">app_agent_pool</code>.</p>
<h2 id="Asterisk12Configuration_app_agent_pool-Overview">Overview</h2>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
</div>
</div>
<h2 id="Asterisk12Configuration_app_agent_pool-agents.conf">agents.conf</h2>
<h3 id="Asterisk12Configuration_app_agent_pool-global">global</h3>
<p style="font-size: 13px">Unused, but reserved.</p>
<h3 id="Asterisk12Configuration_app_agent_pool-agent-id">agent-id</h3>
<p style="font-size: 13px">Configure an agent for the pool.</p>
<h4 id="Asterisk12Configuration_app_agent_pool-ConfigurationOptionReference">Configuration Option Reference</h4>
<div class="table-wrap">
<table class="confluenceTable" style="border-collapse: collapse; border: 1px solid #ddd;">
<tbody>
<tr>
<th class="confluenceTh" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;background-color: #F0F0F0; font-weight: bold;; font-size: 13px"> <p style="font-size: 13px"> Option Name </p> </th>
<th class="confluenceTh" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;background-color: #F0F0F0; font-weight: bold;; font-size: 13px"> <p style="font-size: 13px"> Type </p> </th>
<th class="confluenceTh" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;background-color: #F0F0F0; font-weight: bold;; font-size: 13px"> <p style="font-size: 13px"> Default Value </p> </th>
<th class="confluenceTh" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;background-color: #F0F0F0; font-weight: bold;; font-size: 13px"> <p style="font-size: 13px"> Regular Expression </p> </th>
<th class="confluenceTh" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;background-color: #F0F0F0; font-weight: bold;; font-size: 13px"> <p style="font-size: 13px"> Description </p> </th>
</tr>
<tr>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <a href="#Asterisk12Configuration_app_agent_pool-agent-id_ackcall" style="color: #326ca6; text-decoration: none"><code style="font-size: 13px">ackcall</code></a> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">Boolean</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">no</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">false</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> Enable to require the agent to acknowledge a call. </p> </td>
</tr>
<tr>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <a href="#Asterisk12Configuration_app_agent_pool-agent-id_acceptdtmf" style="color: #326ca6; text-decoration: none"><code style="font-size: 13px">acceptdtmf</code></a> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">String</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">#</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">false</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> DTMF key sequence the agent uses to acknowledge a call. </p> </td>
</tr>
<tr>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <a href="#Asterisk12Configuration_app_agent_pool-agent-id_autologoff" style="color: #326ca6; text-decoration: none"><code style="font-size: 13px">autologoff</code></a> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">Unsigned Integer</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">0</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">false</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> Time the agent has to acknowledge a call before being logged off. </p> </td>
</tr>
<tr>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <a href="#Asterisk12Configuration_app_agent_pool-agent-id_wrapuptime" style="color: #326ca6; text-decoration: none"><code style="font-size: 13px">wrapuptime</code></a> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">Unsigned Integer</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">0</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">false</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> Minimum time the agent has between calls. </p> </td>
</tr>
<tr>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <a href="#Asterisk12Configuration_app_agent_pool-agent-id_musiconhold" style="color: #326ca6; text-decoration: none"><code style="font-size: 13px">musiconhold</code></a> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">String</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">default</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">false</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> Music on hold class the agent listens to between calls. </p> </td>
</tr>
<tr>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <a href="#Asterisk12Configuration_app_agent_pool-agent-id_recordagentcalls" style="color: #326ca6; text-decoration: none"><code style="font-size: 13px">recordagentcalls</code></a> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">Boolean</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">no</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">false</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> Enable to automatically record calls the agent takes. </p> </td>
</tr>
<tr>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <a href="#Asterisk12Configuration_app_agent_pool-agent-id_custom_beep" style="color: #326ca6; text-decoration: none"><code style="font-size: 13px">custom_beep</code></a> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">String</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">beep</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">false</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> Sound file played to alert the agent when a call is present. </p> </td>
</tr>
<tr>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <a href="#Asterisk12Configuration_app_agent_pool-agent-id_fullname" style="color: #326ca6; text-decoration: none"><code style="font-size: 13px">fullname</code></a> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">String</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> <code style="font-size: 13px">false</code> </p> </td>
<td class="confluenceTd" style="border: 1px solid #DDD; padding: 5px 7px; min-width: 0.6em; text-align: left; vertical-align: top;; font-size: 13px"> <p style="font-size: 13px"> A friendly name for the agent used in log messages. </p> </td>
</tr>
</tbody>
</table>
</div>
<h4 id="Asterisk12Configuration_app_agent_pool-ConfigurationOptionDescriptions">Configuration Option Descriptions</h4>
<p style="font-size: 13px"> <span class="confluence-anchor-link" id="Asterisk12Configuration_app_agent_pool-agent-id_ackcall"></span> </p>
<h5 id="Asterisk12Configuration_app_agent_pool-ackcall">ackcall</h5>
<p style="font-size: 13px">Enable to require the agent to give a DTMF acknowledgement when the agent receives a call.</p>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">The option is overridden by <code style="font-size: 13px">AGENTACKCALL</code> on agent login.</p>
</div>
</div>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
</div>
</div>
<p style="font-size: 13px"> <span class="confluence-anchor-link" id="Asterisk12Configuration_app_agent_pool-agent-id_acceptdtmf"></span> </p>
<h5 id="Asterisk12Configuration_app_agent_pool-acceptdtmf">acceptdtmf</h5>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">The option is overridden by <code style="font-size: 13px">AGENTACCEPTDTMF</code> on agent login.</p>
</div>
</div>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
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<p style="font-size: 13px">The option is ignored unless the ackcall option is enabled.</p>
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<p class="title" style="font-size: 13px">Note</p>
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<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
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<p style="font-size: 13px"> <span class="confluence-anchor-link" id="Asterisk12Configuration_app_agent_pool-agent-id_autologoff"></span> </p>
<h5 id="Asterisk12Configuration_app_agent_pool-autologoff">autologoff</h5>
<p style="font-size: 13px">Set how many seconds a call for the agent has to wait for the agent to acknowledge the call before the agent is automatically logged off. If set to zero then the call will wait forever for the agent to acknowledge.</p>
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<p class="title" style="font-size: 13px">Note</p>
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<p style="font-size: 13px">The option is overridden by <code style="font-size: 13px">AGENTAUTOLOGOFF</code> on agent login.</p>
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<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">The option is ignored unless the ackcall option is enabled.</p>
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<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
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<p style="font-size: 13px"> <span class="confluence-anchor-link" id="Asterisk12Configuration_app_agent_pool-agent-id_wrapuptime"></span> </p>
<h5 id="Asterisk12Configuration_app_agent_pool-wrapuptime">wrapuptime</h5>
<p style="font-size: 13px">Set the minimum amount of time in milliseconds after disconnecting a call before the agent can receive a new call.</p>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">The option is overridden by <code style="font-size: 13px">AGENTWRAPUPTIME</code> on agent login.</p>
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<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
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<p style="font-size: 13px"> <span class="confluence-anchor-link" id="Asterisk12Configuration_app_agent_pool-agent-id_musiconhold"></span> </p>
<h5 id="Asterisk12Configuration_app_agent_pool-musiconhold">musiconhold</h5>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
</div>
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<p style="font-size: 13px"> <span class="confluence-anchor-link" id="Asterisk12Configuration_app_agent_pool-agent-id_recordagentcalls"></span> </p>
<h5 id="Asterisk12Configuration_app_agent_pool-recordagentcalls">recordagentcalls</h5>
<p style="font-size: 13px">Enable recording calls the agent takes automatically by invoking the automixmon DTMF feature when the agent connects to a caller. See <code style="font-size: 13px">features.conf.sample</code> for information about the automixmon feature.</p>
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<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
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</div>
<p style="font-size: 13px"> <span class="confluence-anchor-link" id="Asterisk12Configuration_app_agent_pool-agent-id_custom_beep"></span> </p>
<h5 id="Asterisk12Configuration_app_agent_pool-custom_beep">custom_beep</h5>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
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</div>
<p style="font-size: 13px"> <span class="confluence-anchor-link" id="Asterisk12Configuration_app_agent_pool-agent-id_fullname"></span> </p>
<h5 id="Asterisk12Configuration_app_agent_pool-fullname">fullname</h5>
<div class="aui-message hint shadowed information-macro" style="margin: 1em 0; padding: 8px">
<p class="title" style="font-size: 13px">Note</p>
<span class="aui-icon icon-hint"></span>
<div class="message-content">
<p style="font-size: 13px">Option changes take effect on agent login or after an agent disconnects from a call.</p>
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<h3 id="Asterisk12Configuration_app_agent_pool-ImportVersion">Import Version</h3>
<p style="font-size: 13px">This documentation was imported from Asterisk Version Unknown</p>
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