<div dir="ltr">I'm no expert on the user side of things, but I would prefer option A. Of course, this is completely your preference. Asterisk will allow either option, so you have some flexibility there. One of the advantages of option A is that you can have multiple devices (like you mentioned) that can all be rung at once simply if the user has a desk phone, mobile work phone, etc.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Nov 25, 2019 at 6:44 PM Greg Troxel <<a href="mailto:gdt@lexort.com">gdt@lexort.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">(I'm new to Asterisk, after having started VOIP with vat on the mbone in<br>
the 90s.)<br>
<br>
I am setting up my first Asterisk system, and trying to read<br>
docs/guidance and follow best practices. I have read the 5th Edition of<br>
"Asterisk: The Definitive Guide" and like the 3rd Edition on the web it<br>
recommends that hardphones and softphones both have a unique name<br>
distinct from any concept of extension.<br>
<br>
<a href="http://asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/DeviceConfig_id283201.html" rel="noreferrer" target="_blank">http://asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/DeviceConfig_id283201.html</a><br>
<br>
Then the 5th edition goes on to give an example with a hardphone and a<br>
softphone associated with one individual, where the hardphone is named<br>
by MAC address and the softphone by JIM_VANM_SOFT (p. 61).<br>
<br>
Despite talking about separating extensions, phone names, and people, it<br>
seems clear that a softphone is usually personal to a person (unless<br>
it's a desk phone via a computer, but I'm talking about the personal<br>
type).<br>
<br>
THe book does not address the notion that a user might be given<br>
credentials and then configure them on a number of softphone-type<br>
devices simultaneously, e.g. a smartphone, a tablet, and two laptops.<br>
When getting service from an ITSP, it seems there are credentials and<br>
they don't want to know the details of how many softphones you are<br>
using.<br>
<br>
So which option is preferred?<br>
<br>
A) Have a softphone aor/auth_user/password for a particular human, and<br>
expect them to configure it on multiple devices. Do not worry that 1)<br>
multiple are registered at once (because that's normal in SIP) and 2)<br>
asterisk has no idea which is which (because the intent is to place a<br>
call to that person)<br>
<br>
B) issue credentials per device and keep them all separate. Use<br>
extensions.conf to ring them all<br>
<br>
Having written the question out carefully, it seems obvious that A is<br>
the way to do this, but it's sort of contrary to the advice in the book<br>
so I thought I would ask.<br>
<br>
Thanks,<br>
Greg<br>
<br>
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