<html><head></head><body><div class="yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div dir="ltr" data-setdir="false">Hello;</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">I am facing a trouble with the SIP service provider, they are saying that there is a problem related to message option 200 (the heartbeat), so what is required to add this for the sip configuration? Below is my sip debug trace log with the them and the sip peer configuration:</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false"><div><p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:18]
<------------></span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:18]
Scheduling destruction of SIP dialog
'kntaydtnxawwiyky4yaadanied4lk4ys@139.110.215.10' in 32000 ms (Method: OPTIONS)</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:19]
Really destroying SIP dialog 'xidaktlblveesdlbtkbyyexelaiibtvx@139.110.215.10'
Method: OPTIONS</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] <--- SIP read from
UDP:10.215.110.139:5060 ---></span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] OPTIONS sip:10.240.147.26:5060
SIP/2.0</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] Via: SIP/2.0/UDP
10.215.110.139:5060;branch=z9hG4bKxlaisbketikainbbedltysdla;Role=3;Hpt=8e78_16;TRC=ffffffff-ffffffff;pth=0;X-HwDim=4</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] Call-ID:
aecdkcavavdticeydtswaewesttbbad4@139.110.215.10</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] From:
<sip:SBC@10.215.110.139>;tag=yaekiyny</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] To: <sip:10.240.147.26></span><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2"></span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
CSeq: 1 OPTIONS</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Contact:
<sip:10.215.110.139:36472;transport=udp;Hpt=8e78_16>;expires=65535</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Accept: application/sdp</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Max-Forwards: 70</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Content-Length: 0</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] <-------------></span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] --- (10 headers 0 lines) ---</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] Sending to 10.215.110.139:5060
(NAT)</span><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2"></span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Looking for s in trunkinbound (domain 10.240.147.26)</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] <--- Transmitting (NAT) to
10.215.110.139:5060 ---></span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] SIP/2.0 404 Not Found</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] Via: SIP/2.0/UDP
10.215.110.139:5060;branch=z9hG4bKxlaisbketikainbbedltysdla;Role=3;Hpt=8e78_16;TRC=ffffffff-ffffffff;pth=0;X-HwDim=4;received=10.215.110.139;rport=5060</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] From: <sip:SBC@10.215.110.139>;tag=yaekiyny</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2;background:yellow;mso-highlight:yellow">[Sep<span> </span>4 12:42:20] To:
<sip:10.240.147.26>;tag=as7efcc39d</span><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2"></span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Call-ID: aecdkcavavdticeydtswaewesttbbad4@139.110.215.10</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
CSeq: 1 OPTIONS</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Server: Asterisk PBX 13.24.1-vici</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep <span> </span>4 12:42:20]
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO,
PUBLISH, MESSAGE</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Supported: replaces, timer</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Accept: application/sdp</span></p>
<p class="ydp3b3ab53bMsoNormal"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-themecolor:dark2">[Sep<span> </span>4 12:42:20]
Content-Length: 0</span></p>
<div><br></div></div><div dir="ltr" data-setdir="false"><font color="#1f497d">And below is the sip peer configuration:</font></div><br></div><div dir="ltr" data-setdir="false"><div><div>[ooredoo]</div><div>type=friend</div><div>host=10.215.110.139</div><div>bindport=5060</div><div>dtmfmode=auto</div><div>context=trunkinbound</div><div>canreinvite=no</div><div>disallow=all</div><div>allow=ulaw</div><div>allow=alaw</div><div>allow=g729</div><div>allow=gsm</div><div>trustrpid=yes</div><div>nat=force_rport,comedia</div><div>insecure=invite,port</div></div><br></div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">So what is needed to resolve this <span><span style="color: rgb(31, 73, 125); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; background-color: rgb(255, 255, 0);">[Sep</span><span style="color: rgb(31, 73, 125); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;"> </span><span style="color: rgb(31, 73, 125); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; background-color: rgb(255, 255, 0);">4 12:42:20] SIP/2.0 404 Not Found ?</span></span></div><div dir="ltr" data-setdir="false">What is needed to be added for the sip peer configuration?</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">Regards</div><div dir="ltr" data-setdir="false">Bilal</div></div></body></html>