<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>can you provide the configuration on sip.conf file? Do you have the following settings under the account number or ext number? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>host=dynamic<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>nat=yes<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>for instance my configuration sip.conf file is as follow: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>[1005]<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>type=friend<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>context=sip-phone<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>call-limit=1<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>trustrpid=no<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>callerid="iuser 1005"<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>disallow=all<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>allow=ulaw<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>allow=alaw<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>username=1005<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>auth=md5<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>secret=819c8ebd2d1525235235325235<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>dtmfmode=rfc2833<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>host=dynamic<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>nat=yes<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>canreinvite=no<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks, <br>Motty<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Olivier<br><b>Sent:</b> Monday, December 19, 2016 9:51 AM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] Polycom SoundStation IP 6000 does not register<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>2016-12-19 16:26 GMT+01:00 Yves <<a href="mailto:yves030@gmx.de" target="_blank">yves030@gmx.de</a>>:<o:p></o:p></p><div><p class=MsoNormal>Hi,<br><br>I am pulling my hair for days now...<br><br>I can´t get a PolyCom SoundStation IP 6000 (Conferencephone) to register with my Asterisk.<br><br>There are no SIP Packets arriving at my asterisk at all... and it has nothing to do with a firewall or similar...<br><br>Simple Question:<br>Does anybody have a running SoundStation IP 6000 registerd with asterisk?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>yes, I've got several of them running.<br> <o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>If so... would you please be so kind to tell me whats wrong with my setup?<br><br>AsteriskServer: 192.168.1.211<br>SIP-user: 165<br><br>(the SIP-Settings on asterisk-side are OK, tested with a normal Softphone... registering and placing calls is no problem...)<br><br>The phone-log only says: "Registration failed User: 165, Error Code:480 Temporarily not available"<br><br>I tried with newest firmware, resetting to factory 100 times, using a provisionig file (which the SoundStation correctly downloads)<br>but it is always the same... the SoundStation does not contact the asterisk for registering...<o:p></o:p></p></div></blockquote><div><p class=MsoNormal><br>1. Do you have any switch able to mirror traffic sent and received by Polycom phone ?<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Capturing such traffic would help to understand what's happening.<o:p></o:p></p></div><div><p class=MsoNormal>2. Some phones support zero touch config with which they download their config files from the Internet.<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Are you sure this doesn't happen ?<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>3. Is SNTP/NTP correctly configured on the phone ?<br><br><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal><br>Phoneversion:<o:p></o:p></p><table class=MsoNormalTable border=0 cellpadding=0><tr><td colspan=2 style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>Telefoninformationen <o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>Telefonmodell <o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>SoundStation IP 6000 <o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>Teilenummer <o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>3111-15600-001 Rev:W <o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>MAC-Adresse <o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>00:04:F2:07:0C:D3 <o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>IP-Adresse <o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>192.168.0.13 <o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>UC-Softwareversion <o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>4.0.11.0583 <o:p></o:p></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>BootROM-Softwareversion <o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>5.0.5.2324 <o:p></o:p></p></td></tr></table><p class=MsoNormal style='margin-bottom:12.0pt'><br>I can ping the phone from the asterisk, the phone can reach the asterisk server (as it downloads the tftp files, if used with<br>a provisioning profile), so the route and everything is correct... I even connected another Hardphone on the same cable<br>that stuck in the Polycom... no problem... the other phone can register and works, so there is really no cable or firewall<br>related problem here... it must be a setting!<br><br>thank you<br><br><br><o:p></o:p></p></div><p class=MsoNormal><br>--<br>_____________________________________________________________________<br>-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" target="_blank">http://www.api-digital.com</a> --<br><br>Check out the new Asterisk community forum at: <a href="https://community.asterisk.org/" target="_blank">https://community.asterisk.org/</a><br><br>New to Asterisk? Start here:<br> <a href="https://wiki.asterisk.org/wiki/display/AST/Getting+Started" target="_blank">https://wiki.asterisk.org/wiki/display/AST/Getting+Started</a><br><br>asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-users</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></div></body></html>