<div dir="ltr"><br><div class="gmail_extra"><br><div class="gmail_quote">2016-12-19 16:26 GMT+01:00 Yves <span dir="ltr"><<a href="mailto:yves030@gmx.de" target="_blank">yves030@gmx.de</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
Hi,<br>
<br>
I am pulling my hair for days now...<br>
<br>
I can´t get a PolyCom SoundStation IP 6000 (Conferencephone) to
register with my Asterisk.<br>
<br>
There are no SIP Packets arriving at my asterisk at all... and it
has nothing to do with a firewall or similar...<br>
<br>
Simple Question:<br>
Does anybody have a running SoundStation IP 6000 registerd with
asterisk?<br></div></blockquote><div><br></div><div>yes, I've got several of them running.<br> <br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div bgcolor="#FFFFFF" text="#000000">
If so... would you please be so kind to tell me whats wrong with my
setup?<br>
<br>
AsteriskServer: 192.168.1.211<br>
SIP-user: 165<br>
<br>
(the SIP-Settings on asterisk-side are OK, tested with a normal
Softphone... registering and placing calls is no problem...)<br>
<br>
The phone-log only says: "Registration failed User: 165, Error
Code:480 Temporarily not available"<br>
<br>
I tried with newest firmware, resetting to factory 100 times, using
a provisionig file (which the SoundStation correctly downloads)<br>
but it is always the same... the SoundStation does not contact the
asterisk for registering...<br></div></blockquote><div><br>1. Do you have any switch able to mirror traffic sent and received by Polycom phone ?<br></div><div>Capturing such traffic would help to understand what's happening.<br><br></div><div>2. Some phones support zero touch config with which they download their config files from the Internet.<br></div><div>Are you sure this doesn't happen ?<br><br></div><div>3. Is SNTP/NTP correctly configured on the phone ?<br><br><br></div><div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div bgcolor="#FFFFFF" text="#000000">
<br>
Phoneversion:<br>
<table>
<tbody>
<tr>
<td colspan="2"><span>Telefoninformationen</span>
</td>
</tr>
<tr>
<td> <span>Telefonmodell</span> </td>
<td> SoundStation IP 6000 </td>
</tr>
<tr>
<td> <span>Teilenummer</span> </td>
<td> 3111-15600-001 Rev:W </td>
</tr>
<tr>
<td> <span>MAC-Adresse</span> </td>
<td> 00:04:F2:07:0C:D3 </td>
</tr>
<tr>
<td> <span>IP-Adresse</span> </td>
<td> 192.168.0.13 </td>
</tr>
<tr>
<td> <span>UC-Softwareversion</span> </td>
<td> 4.0.11.0583 </td>
</tr>
<tr>
<td> <span>BootROM-Softwareversion</span> </td>
<td> 5.0.5.2324 </td>
</tr>
</tbody>
</table>
<br>
I can ping the phone from the asterisk, the phone can reach the
asterisk server (as it downloads the tftp files, if used with<br>
a provisioning profile), so the route and everything is correct... I
even connected another Hardphone on the same cable<br>
that stuck in the Polycom... no problem... the other phone can
register and works, so there is really no cable or firewall<br>
related problem here... it must be a setting!<br>
<br>
thank you<br>
<br>
<br>
<br>
</div>
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