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<font face="Helvetica, Arial, sans-serif">Hello<br>
<br>
any one have some input on this ?<br>
<br>
I've already tried changing the membername to : testacc77000/@1<br>
Is completely ignored.<br>
<br>
I've already tried changing the interface to : testacc77000/@1<br>
Is completely ignored.<br>
<br>
<br>
<br>
Or is it just not possible to group queue members ??<br>
<br>
<br>
<br>
Thanks.<br>
<br>
J.<br>
<br>
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<div class="moz-cite-prefix">On 27-10-16 15:53, Jonas Kellens wrote:<br>
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<tt>Hello<br>
<br>
I'm a bit confused on how to group agents (give agents a group
number) when using realtime queues.<br>
<br>
I read on the wiki :</tt>
<ul>
<li><tt> If you include groups in your queue definition the
calls get routed in the order of the group regardless of the
specified strategy. So I just have a member= line for each
agent.</tt></li>
</ul>
<tt>member => Agent/@1 ; a group<br>
member => Agent/501 ; a single agent<br>
member => Agent/:1,1 ; Any agent in group 1, wait for first
available, but consider with penalty<br>
<br>
<br>
In my realtime database I have table queue_members :<br>
<br>
+----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+<br>
| uniqueid | membername | queue_name |
interface | state_interface |
penalty | paused |<br>
+----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+<br>
| 2916 | testacc77000 | queue7700q4 | testacc77000
| | 0 | NULL |<br>
| 2917 | testacc77001 | queue7700q4 | testacc77001
| | 3 | NULL |<br>
| 2843 | testacc77000 | queue7700q4 | testacc77000
| | 0 | NULL |<br>
| 2905 | testacc7700905 | queue7700q5 | testacc7700905
| | 0 | NULL |<br>
| 2888 | testacc77000 | queue7700q5 | testacc77000
| | 0 | NULL |<br>
| 2900 | testacc77000 | queue7700q5 | testacc77000
| | 0 | NULL |<br>
| 2901 | testacc77001 | queue7700q5 | testacc77001
| | 0 | NULL |<br>
<br>
<br>
<br>
How do I define a group to a certain agent/member in this case ?<br>
<br>
<br>
<br>
<br>
<br>
Kind regards<br>
<br>
J.<br>
<br>
<br>
</tt> <br>
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