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<p class="MsoNormal"><span lang="EN-US">Running Asterisk 11.23.0 realtime currently, I’ve noticed some odd queue behavior only starting today. We are using queues in conjunction with FOP2 to show agent status, etc. As of today, we noticed that an agent will
be on a call but show as available. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">On an inbound queue call, when an agent answers the output of `queue show` will look like this:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">3103 (Local/AG-000-NF-1174@fromotherpbx/n from Custom:3103-tenant) (ringinuse disabled) (realtime) (in call) (In use) has taken 1 calls (last was 69 secs ago)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Sometimes, and not always, the call will turn into this, causing FOP to show the agent as available again:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">3103 (Local/AG-000-NF-1174@fromotherpbx/n from Custom:3103-tenant) (ringinuse disabled) (realtime) (in call) (Not in use) has taken 1 calls (last was 282 secs ago)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Out of curiosity, is there something that would make the queue app think that the extension is no longer in use? My thought process would be that if the agent is in a call, that it should always be ‘in use’, but perhaps
I’m missing some pertinent information here.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Any tips would be appreciated.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Derek B.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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