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<p>Hello,</p>
<p>I think Device State for Agents don't work correctly<br>
</p>
<p>My configuration:<br>
</p>
<p>agents.conf</p>
<p>[general]<br>
<br>
[agent](!)<br>
autologoff=15<br>
ackcall=no<br>
acceptdtmf=#<br>
wrapuptime=5000<br>
musiconhold=default<br>
recordagentcalls=no<br>
custom_beep=beep<br>
<br>
[2000](agent)<br>
fullname=Fulano<br>
<br>
[2001](agent)<br>
fullname=Zutano<br>
<br>
[2002](agent)<br>
fullname=Mengano</p>
<p>queue.conf (Agents Related)<br>
</p>
<p>member => Agent/2000<br>
member => Agent/2001<br>
member => Agent/2002<br>
member => PJSIP/1000</p>
<p>Restarting Asterisk and then:</p>
<p>CLI> <b>queue show ventas</b><br>
ventas has 0 calls (max 50) in 'ringall' strategy (0s holdtime, 0s
talktime), W:0, C:0, A:0, SL:0.0% within 120s<br>
Members:<br>
Agent/2002 (ringinuse disabled) (Invalid) has taken no calls
yet<br>
Agent/2000 (ringinuse disabled) (Invalid) has taken no calls
yet<br>
Agent/2001 (ringinuse disabled) (Invalid) has taken no calls
yet<br>
PJSIP/1000 (ringinuse disabled) (Unavailable) has taken no
calls yet<br>
No Callers<br>
</p>
Any hint?<br>
<br>
Regards<br>
<p><br>
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