<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><style> body { font-family: "Calibri","Slate Pro",sans-serif,"sans-serif"; color:#262626 }</style> </head> <body lang="he-IL" style=""><div><br></div><div>Hi all</div><div><br></div><div>How is avg hold time and avg talktime calculated and over long a period of time?</div><div><br></div><div>Thanks,</div><div>Israel</div><div></div></body></html>