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<font face="Helvetica, Arial, sans-serif">Hello<br>
<br>
I was wondering of it is possible to have Queue Agents with the
same priority (penalty) but with a certain order ?<br>
<br>
So I have 20 Agents.<br>
<br>
Agent 1 till Agent 10 has penalty 1.<br>
<br>
Agent 11 till Agent 15 has penalty 2.<br>
(only contacted if 1 -> 10 are busy)<br>
<br>
Agent 16 till Agent 20 has penalty 3.<br>
(only </font><font face="Helvetica, Arial, sans-serif"><font
face="Helvetica, Arial, sans-serif">contacted if 1 -> 10 and
11 -> 15 are busy)<br>
<br>
</font><br>
Within the range of Agent 1 till Agent 10, can I have a certain
order in these Agents in which they are rung ?? Like Agent 1 ->
Agent 5 -> Agent 2 & 3 & 4 -> Agent 6 -> Agent 7
-> Agent 8 & 9 & 10.<br>
<br>
<br>
<br>
I guess I need 'linear' strategy, but will penalty option still
work ?<br>
<br>
<br>
<br>
<br>
Thank you for your feedback.<br>
<br>
Kind regards.<br>
<br>
<br>
Jonas.<br>
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