<div dir="ltr"><div>Yes you can. Check the <span style="color:rgb(0,0,0);font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:12px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);display:inline!important;float:none">'context' parameter in queues.conf. When caller presses a single digit extension while waiting in a queue, (s)he'll be taken out of queue to this context.</span><span style="color:rgb(0,0,0);font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:12px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);display:inline!important;float:none"> Then you can send caller to different queue from this context.<br>
<br></span></div><div><span style="color:rgb(0,0,0);font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:12px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);display:inline!important;float:none">--Satish Barot<br>
</span></div><div><span style="color:rgb(0,0,0);font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:12px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);display:inline!important;float:none">Ahmedabad, India.<br>
+919978599700<br></span></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Aug 28, 2013 at 12:59 AM, Gopalakrishnan N <span dir="ltr"><<a href="mailto:gopalakrishnan.an@gmail.com" target="_blank">gopalakrishnan.an@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi,<div><br></div><div>Will Keypress option will work when am in the queue and hearing MoH?</div><div><br>
</div><div>Lets say a caller is waiting in queue and while he is hearing MoH, can he key in some DTMF and go to some other queue? is that possible?</div>
<div><br></div><div>Regards</div></div>
<br>--<br>
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