<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#000066">Hi,</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#000066"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#000066">You just said you use Local channels. Local channel is a dialplan that has a Dial() to a sip device?</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#000066">
<br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#000066">We use queues, and have a queue-macro that sends the UserEvent upon bridging the call...</div></div><div class="gmail_extra">
<br><br><div class="gmail_quote">On 4 August 2013 16:41, Timothy Smith <span dir="ltr"><<a href="mailto:timotsmith@gmail.com" target="_blank">timotsmith@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Dear Tiago,<br>
<br>
Thanks for your answer, but I have a few questions.<br>
<br>
Do you use queues? We are operating a call centre with several queues,<br>
so I don't see how we would use the Dial command. When a call comes<br>
in, we enter the caller (depending on what options he has selected)<br>
into a queue. Do you have any alternative method, which would involve<br>
dialling the agent directly as you described below?<br>
<br>
regards,<br>
T<br>
<div class="HOEnZb"><div class="h5"><br>
On Sun, Aug 4, 2013 at 3:47 PM, Tiago Geada <<a href="mailto:tiago.geada@gmail.com">tiago.geada@gmail.com</a>> wrote:<br>
> Hi,<br>
><br>
> Our queue members are Local channels, thus when dialing the agent, the<br>
> dialplan will do several stuff including:<br>
><br>
> Set(CALLERID(name)=${CALLERID(name)}:Sales)<br>
> UserEvent(something,data: ${bunch-of-data-in-some-format})<br>
> Dial(SIP/final-agent-phone,timeout,A(Sales))<br>
><br>
> The UserEvent will be picked up by our client-register-ticket-stuff software<br>
><br>
> The announcement A() will be heard by the agent upon answering the call like<br>
> "sales call"<br>
><br>
><br>
> On 4 August 2013 02:59, Mitch Claborn <<a href="mailto:mitch_ml@claborn.net">mitch_ml@claborn.net</a>> wrote:<br>
>><br>
>> We do something very similar.<br>
>><br>
>> Use the gosub parameter of the Queue application to call a subroutine in<br>
>> the dial plan when the agent answers the call.<br>
>><br>
>> same =>n,Queue(sales,tc,,,,,,sub-QueueConnected)<br>
>><br>
>> [sub-QueueConnected]<br>
>> ; this runs on the agent/member's channel<br>
>> exten =>s,1,NoOp()<br>
>> ; whatever you need to do here<br>
>> same =>n,Return()<br>
>><br>
>> See<br>
>> <a href="https://wiki.asterisk.org/wiki/display/AST/Asterisk+11+Application_Queue" target="_blank">https://wiki.asterisk.org/wiki/display/AST/Asterisk+11+Application_Queue</a><br>
>><br>
>><br>
>> Mitch<br>
>><br>
>><br>
>> On 08/03/2013 12:45 PM, Timothy Smith wrote:<br>
>>><br>
>>> Hello Folks,<br>
>>><br>
>>> I am setting up a call center but we have few agents so one agent is<br>
>>> able to handle calls of different languages and different queues. For<br>
>>> the agent to identify the caller, I want a popup to appear as the<br>
>>> phone starts to ring with the caller's number, language (selected in<br>
>>> the IVR), Queue (sales, support etc) and any other information (e.g a<br>
>>> URL with parameters)<br>
>>><br>
>>> I can send this information either via netcat (to a client such as<br>
>>> yac) to a Windows PC but the problem is I do not know when the caller<br>
>>> is about to be connected to the agent, so that I run the command. If I<br>
>>> wasn't using queues, it would be easy because I would run the netcat<br>
>>> command and then dial the user's extension.<br>
>>><br>
>>> My Question is: Is there a way I can know when the caller is just<br>
>>> about to be connected to an agent (when the agent's SIP extension<br>
>>> starts ringing)?<br>
>>><br>
>>> There are these settings setinterfacevar, setqueueentryvar,<br>
>>> setqueuevar in queues.conf but when can I use them?<br>
>>><br>
>>> Have you guys been in this situation before? Any alternative solutions<br>
>>> (sending caller info to an agent)?<br>
>>><br>
>>> I am using Asterisk 11 and Windows 7 PCs for agents.<br>
>>><br>
>>> Thank you!<br>
>>><br>
>>> Kind Regards,<br>
>>> Wilson<br>
>>><br>
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><br>
><br>
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</div></div></blockquote></div><br></div>