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Hi, I'm still doing experiment with CEL and recently I've noticed
that if:<br>
<br>
1- call enter in the pbx<br>
2- call enter a queue<br>
3- call get answered<br>
4- the operators call directly another queue, using the queue
number<br>
5- the call get answered<br>
6- the call end<br>
<br>
the point 4 does not generate a correct logging. In my case I have
the extension 1006 answering the call with linkedid
1371568201.486360, then call queue number 21. I get only a
BRIDGE_UPDATE event: <br>
<br>
<pre>'1812621', 'BRIDGE_UPDATE', '2013-06-18 12:11:31', 'ISS23071100', '23071100', '23071100', '24872939', '', '21', 'from-internal', 'Local/1006@from-queue-00034a00;2', '', '', '', '', 'Queue', '21,tr,,', '3', '', '1371568269.486380', '1371568201.486360', 'Local/714126@from-queue-00034a04;1', '', '', ''</pre>
<br>
here you can se the extension called (21), the source channel
(Local/1006@from-queue-00034a00), the peer
(Local/714126@from-queue-00034a04) and especially you can see that
the app name is "queue". <br>
After this event I have only an APP_END for queue number 21, but no
CHAN_START/END for the peer channel, no queue events, nothing.<br>
This is if I follow the call with linkedid 1371568201.486360.<br>
If I search the uniqueid of the BRIDGE_UPDATE as linkedid
(1371568269.486380) I get the whole queue 21 call history, as I
expected to find in the original call linkedid.<br>
<br>
I think that because the call is the same the linkedid shouldn't
change at all, but in this case the cel logging is generating a
"sub" cel, is this by design? I'm supposed to check if the current
event have generate a sub-cel to reconstruct the call histoery
completely?<br>
And if it is by design, isn't a bug put the queue APP_START event in
the sub-cel linkedid and the APP_END in the original linkedid?<br>
<br>
If someone can have a look I've attached the CSV for the two
linkedids..<br>
<br>
Thanks!<br>
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<td> <span style="font-weight: bold; font-size: 1.15em;
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Moretti </span> <br>
<span>Gerente de Sistemas</span> <br>
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