<html><body><div style="color:#000; background-color:#fff; font-family:Courier New, courier, monaco, monospace, sans-serif;font-size:12pt"><div><font size="2"><span style="font-family: arial,helvetica,sans-serif;">Hi,</span></font></div><div><font size="2"><span style="font-family: arial,helvetica,sans-serif;"><br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">I have a requirement, which I am not sure whether it can be implemented. I had done some searches but didnt find an answer to this. Kindly let me know if some one has an idea to implement this:</span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;"><br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px;
background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">I have two Queues - Sales & Booking</span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">I have 12 Agents who are added to both the queues<br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;"><br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">Suppose there are 12 calls in the Booking Queue, and 6 calls in the Sales Queue.</span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color:
transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;"><br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">Only 8 calls in the Booking Queue should hit the Agents and the other 4 calls should remain in hold.</span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">4 calls in the Sales Queue should hit the other 4 agents and the other 2 call should be in hold.</span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;"><br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px;
background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">Means at a time a maximum of 8 Booking calls only should hit the agents and 4 Sales Calls only should hit the agents.</span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;"><br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">If number of logged in agents are less, proportionally the number of call limit should be reduced. For example, if there are only 10 agents, 7 Booking Calls should hit and 3 Sales calls should hit. The idea is that all agents should be able to answer calls in both queues in rotation. Otherwise its possible to add some agents to booking
queue and other agents to sales queue. But thats not what is required.<br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;"><br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">Kindly help if there is some idea to implement this.</span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;"><br></span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">Regards</span></font></div><div style="color: rgb(0, 0, 0);
font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;">Shanavaz.</span></font></div><div style="color: rgb(0, 0, 0); font-size: 16px; background-color: transparent; font-style: normal;"><font size="2"><span style="font-family: arial,helvetica,sans-serif;"></span></font></div></div></body></html>