<div dir="ltr">I am not sure I understand the required routing pattern, but I'm sure queues are your friends, as you can dynamically add and remove member and you can have a first-level queue easily move fall-through to another queue in case all members should be busy or none should be available. Plus by using queues you decouple the "what" you want to do from the "who" is doing it. <br>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/4/10 Tommy Cooper <span dir="ltr"><<a href="mailto:tomcooper83@yahoo.com" target="_blank">tomcooper83@yahoo.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div style="font-size:12pt;font-family:times new roman,new york,times,serif"><div> <var></var>Hi, <br><br>I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want to design a system where customers can call my number, that call will then be directed to either extension 1000 or 1001. If both extensions are in use, I want that 3rd call to be queued.<br>
</div>
<div style="BACKGROUND-COLOR:transparent;FONT-STYLE:normal;FONT-FAMILY:times new roman,new york,times,serif;COLOR:rgb(40,98,197);FONT-SIZE:16px"><font color="#000000">I don't think that the config below will direct calls to extension 1001 because the second line states that any incomming calls should be routed to extension 1000. How do I change this so that calls are directed to all of my exensions?<br>
<br></font></div>
<div style="BACKGROUND-COLOR:transparent;FONT-STYLE:normal;FONT-FAMILY:times new roman,new york,times,serif;COLOR:rgb(40,98,197);FONT-SIZE:16px"><font color="#000000">extensions.conf</font></div>
<div style="font-size:16px;font-style:normal;background-color:transparent;font-family:times new roman,new york,times,serif">[from-myprovider]</div>
<div>exten => *DID number*,1,Answer<br>exten => *DID number*,2,Dial(SIP/1000)<br>exten => *DID number*,3,Queue(support) ;not sure if this line belongs here<br>exten => *DID number*,4,Hangup</div>
<div> </div>
<div>queues.conf</div>
<div> </div>
<div>[general]<br>[support]<br><br>musicclass=default<br>strategy=rrmemory<br>joinempty=no<br>leavewhenempty=yes<br>ringinuse=no<br>Member => SIP/1000<br>Member => SIP/1001<br><br>agent => 1000,1000</div>
<div>agent => 1001,1001</div>
<div> </div>
<div>When using the current config the caller will listen to the 'music on hold' until the agent answers but calls are only being forwarded to extension 1000 as stated above<br></div></div></div><br>--<br>
_____________________________________________________________________<br>
-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" target="_blank">http://www.api-digital.com</a> --<br>
New to Asterisk? Join us for a live introductory webinar every Thurs:<br>
<a href="http://www.asterisk.org/hello" target="_blank">http://www.asterisk.org/hello</a><br>
<br>
asterisk-users mailing list<br>
To UNSUBSCRIBE or update options visit:<br>
<a href="http://lists.digium.com/mailman/listinfo/asterisk-users" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-users</a><br></blockquote></div><br><br clear="all"><br>-- <br><div>Loway - home of QueueMetrics - <a href="http://queuemetrics.com" target="_blank">http://queuemetrics.com</a><br>
</div><div>Test-drive WombatDialer beta @ <a href="http://wombatdialer.com" target="_blank">http://wombatdialer.com</a>
</div>
</div>