<div>Hii,</div><div> </div><div>If you like to use ringall strategy only, then better use different ringgroup to fulfill your purpose.</div><div> </div><div>However, as a callcenter aspect, you should think of roundrobin or leastrecent strategy. It will solve your purpose also and give a better performance too by resources i.e. hardware and agents.</div>
<div> </div><div>Regards,</div><div> </div><div>Bharat Lalcheta<br>
</div><div class="gmail_quote">On Fri, Mar 29, 2013 at 4:41 AM, Chad Wallace <span dir="ltr"><<a href="mailto:cwallace@lodgingcompany.com" target="_blank">cwallace@lodgingcompany.com</a>></span> wrote:<br><blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote">
<div>On Thu, 28 Mar 2013 14:55:45 -0500<br>
Gregory Malsack <<a href="mailto:gmalsack@coastalacq.com" target="_blank">gmalsack@coastalacq.com</a>> wrote:<br>
<br>
> > History ~<br>
> > I recently took a position with a call center. At the time they had<br>
> > about 50 agents in a call queue. The queue was setup to ringall.<br>
> > The agents use Eyebeam softphones. Everything is local lan, no<br>
> > routers, everything connected via Cisco 3600 10/100 switches.<br>
> ><br>
> > Now we are up to about 150 agents, and I have kept everything<br>
> > pretty much the same way for a couple of reasons. However, those<br>
> > reasons are slowly drifting away and it's become the right time for<br>
> > me to start questioning some of the previous configuration.<br>
<br>
</div>Have you considered switching the strategy to roundrobin or leastrecent?<br>
You could give it a very low agent timeout (like 5 seconds), so the<br>
caller doesn't have to wait long if it has to ring a few people.<br>
<span><font color="#888888"><br>
<br>
--<br>
<br>
C. Chad Wallace, B.Sc.<br>
The Lodging Company<br>
<a href="http://www.lodgingcompany.com/" target="_blank">http://www.lodgingcompany.com/</a><br>
OpenPGP Public Key ID: 0x262208A0<br>
</font></span><div><div><br>
<br>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br>Bharat Lalcheta