<div>Answered means your call answered by answer application or by ivr or moh kind of dialplan.</div><div> </div><div>Here, call connected to asterisk means your calls starts ringing and its start duration field counter.</div>
<div> </div><div>As soon as you answer the call, i,e, start playing file or moh its start counter of billsec field.</div><div> </div><div>In below scenario, answer time and billed time both is same i.e 10 (wav) + 60 (agent). Also duration field in CDR is same i.e 60 or 61 sec as you directly start playing greetings. </div>
<div> </div><div>What i understand from below scenario and if i do not misunderstood, you want time of call answered by Agent i.e. 60 sec time in you billsec.</div><div> </div><div>But you are getting confused on answered word, it does not mean answer by agent. </div>
<div> </div><div>If you want agent talk time with your customer, then i think CDR is not provided the same.</div><div> </div><div>Regards,</div><div> </div><div>Bharat Lalcheta<br></div><div class="gmail_quote">On Mon, Mar 18, 2013 at 10:59 AM, RSCL Mumbai <span dir="ltr"><<a href="mailto:rscl.mumbai@gmail.com" target="_blank">rscl.mumbai@gmail.com</a>></span> wrote:<br>
<blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote"><font face="verdana,sans-serif">I am using SIP.<br><br>I am still a bit confused about "answered" & billed time.<br>
<br>For example:<br>00:00 -- Call Connected to asterisk<br>00:01 -- welcome greeting starts<br>
00:11 -- welcome greeting ends (10 sec wav file)<br>00:12 -- Call enters queue and at the same time rings on first available extension<br>00:15 -- Call is answered by an agent<br>01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec.<br>
<br>In the given schematic what will be the "Answered" time and "billed" time.<br><br>Thank you for the help in advance!!<br><br><br><br><br><br><br><br><br></font><br><div class="gmail_quote">On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad <span dir="ltr"><<a href="mailto:asghar144@gmail.com" target="_blank">asghar144@gmail.com</a>></span> wrote:<br>
<blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote">"If you have analog FXO ports then the call is considered answered as soon as dialing is completed" not always true if FXO configured properly it should not send back answered as soon as dialed.<div>
<div><br><br><div class="gmail_quote">
On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling <span dir="ltr"><<a href="mailto:EWieling@nyigc.com" target="_blank">EWieling@nyigc.com</a>></span> wrote:<br><blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote">
If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection.<br>
<div><div><br>
-----Original Message-----<br>
From: <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] On Behalf Of RSCL Mumbai<br>
Sent: Sunday, March 17, 2013 12:15 PM<br>
To: Asterisk Users Mailing List - Non-Commercial Discussion<br>
Subject: [asterisk-users] Need help understanding CDR<br>
<br>
Hi,<br>
<br>
Attached is a sample CDR.<br>
<br>
I need some help to understand the "billsec" column.<br>
PS: the time value in billsec & duration is same.<br>
<br>
With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to:<br>
<br>
(a) Time between call connection to asterisk and disconnection from asterisk?<br>
(b) Time after welcome greeting and before hangup -- the time the call rang on the extension?<br>
(c) Or any other scenario<br>
<br>
Thank you in advance.<br>
<br>
Best regards,<br>
Sans<span class="HOEnZb"><font color="#888888"><br>
<br>
</font></span></div></div><span class="HOEnZb"><font color="#888888">--<br>
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