<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi,<div><br></div><div>I'm trying to find (with some desperation now) a decent web based or application based UI that integrates with an Asterisk based PBX and is designed for a Serviced Office environment.</div><div><br></div><div>Key features we're looking for:</div><div><br></div><div><ul class="MailOutline"><li>Concept of a client with multiple staff/associates</li><li>Recognition of inbound DIDs with display of company details and greeting</li><li>Support for multiple receptionists</li><li>Some concept or mechanism for charging</li><li>Visibility of extension status (i.e. is someone on the phone)</li><li>API, open code, or something that allows us to have users set presence information from the handset</li><li>Some sort of Web UI or similar, or API to allow users to update their information</li></ul><div><br></div></div><div>I know it's a big ask, but I'm really hoping someone else has tried to solve this problem before now. We've currently played with FOP, Noojee Reception Console, Hosted Suite… all of which are good for what they do, but here is my take:</div><div><br></div><div>FOP2</div><div><ul class="MailOutline"><li>Good for single office</li><li>Clear visibility, but becomes unwieldy with a large number of extensions</li><li>No way to group extensions into clients, no way to display additional member information</li></ul><div><br></div></div><div>Hosted Suite</div><div><ul class="MailOutline"><li>Out of the box ticks all the requirements but:</li><ul><li>Does not support BLF display</li><li>Impossible to drag billing information out</li></ul><li>Commercial Support Team (given it's a closed source product) seem to not know the product very well</li><li>Sales staff are really good at copying and pasting from the wiki, but not good at responding to feature or development requests</li></ul><div><br></div></div><div>Noojee Reception Console</div><div><ul class="MailOutline"><li>Old Java based app</li><li>Difficult to get running</li><li>Possible the best "compromise solution"</li><li>Unsupported (really) with no development activity</li><li>Doesn't really have the right concept of a serviced office.</li></ul><div><br></div></div><div>Basically, if you know of a product, open or closed source, and would like to sell it to me and you think it does the job, or you've seen something that works, contact me off list ASAP!</div><div><br></div><div>Thanks,</div><div>Andrew</div><div><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; border-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; border-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; border-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>--</div><div><b>Andrew Yager, Managing Director</b> <i>(MACS Snr CP BCompSc MCP MCE JNCIA-Junos)</i><br>Real World Technology Solutions Pty Ltd - IT people you can trust<br>ph: 1300 798 718 or (02) 9037 0500<br>fax: (02) 9037 0591 mob: 0405 152 568<br><a href="http://www.rwts.com.au/">http://www.rwts.com.au/</a></div><div><br></div></div></div></div></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"><br class="Apple-interchange-newline">
</div>
<br></div></body></html>