ok, resumé: When I use the n option in the queue command I can let the caller exit the queue and send the call to a IVR-ish context and ask if he wants to leave a message. I can timeout this an then place the call back in the queue. When I use this approach, what will the new position be of the caller? Not back in line I hope? <div>
<br><br><div class="gmail_quote">On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta <span dir="ltr"><<a href="mailto:bharatlalcheta@gmail.com" target="_blank">bharatlalcheta@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
yes,<br>
<br>
context parameter in queue.conf is more likely option for you. It will<br>
work during MOH too.<br>
<br>
<br>
On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta<br>
<div class="HOEnZb"><div class="h5"><<a href="mailto:bharatlalcheta@gmail.com">bharatlalcheta@gmail.com</a>> wrote:<br>
> No its again place into queue so its start with new available position.<br>
><br>
> However, mostly all users remain in same position if he come again in<br>
> queue using below scenario.<br>
><br>
> Regards,<br>
><br>
> Bharat Lalcheta<br>
><br>
><br>
><br>
><br>
><br>
> On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda <<a href="mailto:gertjan.baarda@gmail.com">gertjan.baarda@gmail.com</a>> wrote:<br>
>> Ah.. thanks! That was the light I needed. When the caller is placed back in<br>
>> the queue, I presume the caller remain it's position in the queue?<br>
>><br>
>><br>
>> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta <<a href="mailto:bharatlalcheta@gmail.com">bharatlalcheta@gmail.com</a>><br>
>> wrote:<br>
>>><br>
>>> Hii,<br>
>>><br>
>>> Queue(testq,H) feature works once call connected with agent i.e. not<br>
>>> work during MOH.<br>
>>><br>
>>> Also once you disconnect call using H (*) option, it will not useful<br>
>>> to leave voicemail.<br>
>>><br>
>>> Instead you use, queue timeout option and ask caller to leave voice<br>
>>> mail if he wants else put back him to queue again.<br>
>>><br>
>>> Hope it helps you out.<br>
>>><br>
>>> Regards,<br>
>>><br>
>>> Bharat Lalcheta<br>
>>><br>
>>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda <<a href="mailto:gertjan.baarda@gmail.com">gertjan.baarda@gmail.com</a>><br>
>>> wrote:<br>
>>> > Dear guru's<br>
>>> ><br>
>>> > Hopefully someone can shed some light in my issue. I have created a<br>
>>> > queue<br>
>>> > with a ringall strategy and all works fine. I want a caller to be able<br>
>>> > to<br>
>>> > exit the queue so they can leave a message. I've added the H option in<br>
>>> > queue<br>
>>> > command so callers can press * to exit. So far all well, on the cli<br>
>>> > there is<br>
>>> > a message the caller pressed * and the extensions stops ringing. But<br>
>>> > here's<br>
>>> > the thing: the caller stays in the queue and after a few seconds the<br>
>>> > extensions starts to ring again. I want the call to leave the queue and<br>
>>> > continue in the dialplan.<br>
>>> ><br>
>>> > After extensively googling the issue, I've found everything (also bug<br>
>>> > related), accept my answer. What am I missing here?<br>
>>> ><br>
>>> > It's Asterisk 1.8 on a Debianbox.<br>
>>> ><br>
>>> > Thanks!<br>
>>> > Gertjan<br>
>>> ><br>
>>> > --<br>
>>> > _____________________________________________________________________<br>
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>>><br>
>>><br>
>>><br>
>>> --<br>
>>> Bharat Lalcheta<br>
>>><br>
>>> --<br>
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>><br>
>><br>
>><br>
>> --<br>
>> _____________________________________________________________________<br>
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><br>
><br>
><br>
> --<br>
> Bharat Lalcheta<br>
<br>
<br>
<br>
--<br>
Bharat Lalcheta<br>
<br>
--<br>
_____________________________________________________________________<br>
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</div></div></blockquote></div><br></div>