<br><br><div class="gmail_quote">2013/1/21 Mitch Claborn <span dir="ltr"><<a href="mailto:mitch_ml@claborn.net" target="_blank">mitch_ml@claborn.net</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Asterisk 11<br>
<br>
Occasionally we will have a partial power outage, or a piece of network equipment will fail, and our queue agents who are on active calls with callers will be disconnected from the caller. What I'd like to do is capture those calls and put them back in the queue (at a high priority) so that we don't lose the caller.<br>
<br>
I've tried to duplicate the situation in my lab: I have one agent in the queue, a caller dials into the queue, gets connected to the agent then I pull the ethernet cable out of the agent's computer (testing with a softphone) but I don't see anything happen on the asterisk console. core show channels shows the 2 channels still bridged even though the agent is gone.<br>
<br>
Shouldn't asterisk somehow know when the agent disappears?<br>
How can I accomplish my goal?<br>
<br> </blockquote><div><br></div><div><br></div><div>I am not sure that from the PoV of the caller this solution would work - they would experience tens of seconds of silence plus they would have to go back to the queue. If this happens rarely, you could have a process call them back instead - you acknowledge what happened and have someone on-line with the person apologizing.</div>
<div><br></div><div>We have a few clients implementing something like this for calls exiting the queue on timeouts and it seems to be well-liked by the callers. Of course it depends on what you are doing and the level of service that callers come to expect.</div>
<div><br></div><div>Just my two cents,</div><div>l.</div><div><br></div><div><br></div><div><br></div><div> </div></div>-- <br><div>Loway - home of QueueMetrics - <a href="http://queuemetrics.com" target="_blank">http://queuemetrics.com</a><br>
</div><div>Test-drive WombatDialer beta @ <a href="http://wombatdialer.com" target="_blank">http://wombatdialer.com</a>
</div>