<font><font face="trebuchet ms,sans-serif">Thanks Andrew, </font></font><div><font><font face="trebuchet ms,sans-serif"><br></font></font></div><div><font><font face="trebuchet ms,sans-serif">But i'm quite confuse with the following:</font></font></div>
<div><font><font face="trebuchet ms,sans-serif"><br></font></font></div><div><div style="margin:0px;padding:0px;color:rgb(65,65,65);font-family:Verdana,Arial,Helvetica,Lucida,sans-serif;font-size:13px;line-height:19px;background-color:rgb(246,246,246)">
<strong>Q: Does Digium offer SLA guaranteed support for Asterisk?</strong></div><div style="margin:0px;padding:0px;color:rgb(65,65,65);font-family:Verdana,Arial,Helvetica,Lucida,sans-serif;font-size:13px;line-height:19px;background-color:rgb(246,246,246)">
<strong>A:</strong> Yes. Digium offers SLA guaranteed support, to SLA-entitled customers, for the Certified Asterisk branches. Digium does not offer SLA guaranteed support for other branches or releases.</div></div><div>
<font><font face="trebuchet ms,sans-serif"><br></font></font></div><div><font><font face="trebuchet ms,sans-serif">Just for Certify Versions of Asterisk? What does SLA means "exactly"?</font></font></div><div><font><font face="trebuchet ms,sans-serif"><br>
</font></font></div><div><font><font face="trebuchet ms,sans-serif">For example, if i install a FreePBX/Elastix (i'm not a good friend of these systems, but customers always ask for a web interface for management) to a customer, can i buy support from Digium for the Asterisk Release used? It would be nice to now the scope and limits of this support</font></font></div>
<div><font><font face="trebuchet ms,sans-serif"><br></font></font></div><div><font><font face="trebuchet ms,sans-serif">Thanks</font></font></div><div><font><font face="trebuchet ms,sans-serif"><br></font></font></div><div class="gmail_extra">
<br><br><div class="gmail_quote">2012/11/3 Andrew Latham <span dir="ltr"><<a href="mailto:lathama@gmail.com" target="_blank">lathama@gmail.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="HOEnZb"><div class="h5">On Sat, Nov 3, 2012 at 2:16 PM, Danny Dias <<a href="mailto:ing.diasdanny@gmail.com">ing.diasdanny@gmail.com</a>> wrote:<br>
> Hello,<br>
><br>
> I wonder if Digium provides support for Asterisk OpenSource versions as an<br>
> anual fee or something?<br>
><br>
> For example, if i download Asterisk 1.8.X (Certified or not...) can i buy<br>
> support from Digium to maintain and help on possible future problems in my<br>
> configuration?<br>
><br>
> Thanks<br>
<br>
</div></div>Yes<br>
<br>
Please review <a href="http://www.digium.com/en/supportcenter/custom-communications-solutions/" target="_blank">http://www.digium.com/en/supportcenter/custom-communications-solutions/</a><br>
for more information.<br>
<span class="HOEnZb"><font color="#888888"><br>
<br>
--<br>
~ Andrew "lathama" Latham <a href="mailto:lathama@gmail.com">lathama@gmail.com</a> <a href="http://lathama.net" target="_blank">http://lathama.net</a> ~<br>
<br>
--<br>
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</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br><div><font face="trebuchet ms, sans-serif"><b>SIP:</b> </font><a href="http://www.danntel.net/?page_id=189" style="font-family:'trebuchet ms',sans-serif" target="_blank">danny@voice.danntel.net</a></div>
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