<p dir="ltr">I don't think you can. But you could set it to a lower value like 3 seconds and give your operators a feature key to pause themselves in the queue if they need extra work time.</p>
<p dir="ltr">- Logs </p>
<div class="gmail_quote">On Oct 29, 2012 12:15 PM, "Mitch Claborn" <<a href="mailto:mitch_ml@claborn.net">mitch_ml@claborn.net</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish?<br>
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Mitch<br>
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