I believe you want your caller to request for a callback while he/she waits in a queue and when your agents are free, you want to call him back and place in a same position in a Queue where he/she has left the Queue.<br><br>
There exists an ugly(!) way of doing this.<br><br>(1)Set parameter 'context' in queues.conf to some real context available in your dialplan<br>(2)Set 'setqueueentryvar' and 'setqueuevar' to yes in queues.conf<br>
(3)Set paramet 'periodic-announce' to a custom audio file name announcing to caller somethink like ..'To get a callback press any key any'.(This sends the caller into context set by 'context' parameter when s/he presses any key while waiting in a queue)<br>
(4)A variable 'QUEUEPOSITION' would give you a last position of caller in a queue. (You can get this variable in a context set by 'context' parameter. Store the value somewhere in Database)<br>(5)When you think your Agents are free, Generate a callfile OR use AMI to call the caller who has requested a callback.<br>
(6)Once call is answered, send him to Queue application with 'position' parameter set to the value of 'QUEUEPOSITION' of caller from database.<br><br>--Satish Barot<br><br><div class="gmail_quote">On Thu, May 31, 2012 at 9:18 PM, equis software <span dir="ltr"><<a href="mailto:equissoftware@gmail.com" target="_blank">equissoftware@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Is there any option in Asterisk distribution of this?<br><br>Thanks.<br>
<br>--<br>
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