If you have your agents static(hard coded) for Queue in queues.conf, you could add following in your queue definition,<br>member => DAHDI/G0/XXXXXXXXXX<br><br>Replace XXXXXXXXXX with your Agent's cellphone or Landline number.<br>
<br>And if you have your Agents added dynamically in Queue, use local channel as a Queue member and have your local channel dial the cellphone or Landline number.<br><br>See the 'Using Local Channels' section on a link <a href="http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html">http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html</a> for more information. (Courtesy:Leif Madsen, Jim Van Meggelen, and Russell Bryant)<br>
<br>--Satish Barot<br><br><div class="gmail_quote">On Wed, Feb 15, 2012 at 6:32 PM, Raj Mathur (राज माथुर) <span dir="ltr"><<a href="mailto:raju@linux-delhi.org">raju@linux-delhi.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hi,<br>
<br>
A client is looking for a way to have queue agents available over their<br>
mobile or land-line phones. In other words, some queue members would be<br>
local (over SIP channels) while others would only be reachable by<br>
dialling their (mobile) phones over the PSTN. Is there some easy way to<br>
accomplish this?<br>
<br>
Regards,<br>
<br>
-- Raj<br>
--<br>
Raj Mathur || <a href="mailto:raju@kandalaya.org">raju@kandalaya.org</a> || GPG:<br>
<a href="http://otheronepercent.blogspot.com" target="_blank">http://otheronepercent.blogspot.com</a> || <a href="http://kandalaya.org" target="_blank">http://kandalaya.org</a> || CC68<br>
It is the mind that moves || <a href="http://schizoid.in" target="_blank">http://schizoid.in</a> || D17F<br>
<br>
--<br>
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