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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The same issue was present in 1.6 a few weeks ago and is fixed in latest 1.6. Maybe latest 1.8.4 does not have this issue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Terry Brummell<br><b>Sent:</b> Wednesday, June 15, 2011 8:44 AM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion; bryantz@zktech.com<br><b>Subject:</b> Re: [asterisk-users] Voicemail issue<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div id=idOWAReplyText51073><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>I'm on 1.8.3.3 and it does the same thing. Once you log back in it says you have a message. You press 1 to play and she just says "First" then gives you options to delete, save etc. The message is in the INBOX as "msg0001.wav" currently.</span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Alec Davis<br><b>Sent:</b> Wed 6/15/2011 4:12 AM<br><b>To:</b> bryantz@zktech.com; 'Asterisk Users Mailing List - Non-Commercial Discussion'<br><b>Subject:</b> Re: [asterisk-users] Voicemail issue</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='color:blue'><a href="https://issues.asterisk.org/jira/browse/18998" target="_blank"><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>https://issues.asterisk.org/jira/browse/18998</span></a></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'> may have the answer, particularly the patch bug18998-1.8.2.3.diff.txt</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Alec</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><blockquote style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt;margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><p class=MsoNormal><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Bryant Zimmerman<br><b>Sent:</b> Wednesday, 15 June 2011 12:11 p.m.<br><b>To:</b> bryantz@zktech.com; Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] Voicemail issue</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Ok here is a step by stop on how I can repeate the stuck voicemail box bug. <br>Now how do I fix it? Again I am on version 1.8.2.3 build.<br>Can some one with a newer build test and tell me if they get the same results?<br><br>Example: All testing has been done with a single message in the inbox.<br>User has a message in their inbox<br>They call in they listen to the message.<br>They press 9 to save the message.<br>They select to save the message back to the 0 folder (inbox)<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The system changes the messages index from 0000 to index 0001<br>The user hangs up<br>The system leaves the message as index 0001<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The user calls in again and it says they have messages but because there is no 0000 index so they cant get at any messages in that folder.<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>This explains over 50 instances where voicemails would get stuck in boxes with no 0000 indexed message.<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>How do I fix this issue ASAP?<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><div id=divSignature><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks<br><br>Bryant Zimmerman (ZK Tech Inc.)<br>616-855-1030 Ext. 2003<o:p></o:p></span></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>: "Bryant Zimmerman" <BryantZ@zktech.com><br><b>Sent</b>: Tuesday, June 14, 2011 5:42 PM<br><b>To</b>: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com><br><b>Subject</b>: Re: [asterisk-users] Voicemail issue</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br><br>Hey all<br><br>I am having instances where voicemail boxes will have a 00001 message and no 00000 message this causes the user to be told that they have a message that they can't get at. If I renumber the messages manually to start with the 00000 numbering then the user can get their messages. What could be causing this and how can I get it out of the system.<br><br>Is there a patch I can apply to the system or is there a know fix for this issue. Right now I am stuck on this version because of some bugs in the current release that are show stoppers. <br><br>I am on 1.8.2.3 build.<o:p></o:p></span></p><div id=divSignature><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks<br><br>Bryant Zimmerman (ZK Tech Inc.)<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></blockquote></div></div></div></body></html>