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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You would have to setup two queues, one “English” and one “portuguese”. All agents are in the English queue, but only 2 are also in the Portuguese queue. Give the Portuguese queue a higher Weight value and voilą (I think)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Henrique Fernandes<br><b>Sent:</b> Tuesday, May 17, 2011 6:26 PM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> [asterisk-users] Queues.conf Language Agents<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello folks,<br><br>I have a litle problem here, i did not run into this problem yet, but it will be in the future!<br><br>Let think!<br><br>I have 8 agents, 2 of them speak english and Portuguese.<br><br>Now i have many clients most of them speaking english... And we send all users to the queue app. Now lets thinks all Agents are ocupied, and have 6 other english speakers at waiting line end now one portuguese speaker gets into to the line, is there an way that he "cut" the line and only be waiting for those two agents?<br><br>Did i was clear? Sorry but as you can see english is not my first language!<br><br>Thanks to all!<br clear=all>[]'sf.rique <o:p></o:p></p></div></div></body></html>