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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Louis Carreiro<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 11, 2011 9:17
AM<br>
<b><span style='font-weight:bold'>To:</span></b> asterisk-users@lists.digium.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [asterisk-users] How do
you handle queues with AMI?</span></font><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman"'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Hey
all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>I’m
in the process of writing a few applications that are going to either monitor
the queue (number of calls, positions, etc) or respond to answering a queue
call (if you answer, a window pops up with info about caller, hold time, etc.).
I’m writing this in C# but language isn’t important. I’m not
looking for a hand out on code, what I’m really interested in is theory
or logic. How are other people watching the call come into the queue and watch
it from there. What events are you watching?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>I’ve
already got the app to recognize the “packets” of information from
the AMI so I can handle them accordingly. I know how to action off of the
AgentConnect part but what I’m missing is how to tie that back into the
call (Caller ID, etc.). I know the first response will be use the Uniqueid for
the call but how? What are your methods for tracking it? How do you know it
even entered the queue?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Also,
as I’m writing this, if anyone would like to help out or share code
I’m up for it. I’ll make my code available to all interested in
doing this in C# (it’s pretty painless).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Thanks!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Louis<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If you look through your CDR, you’ll
see the information you need to develop this methodology. Keep in my that
(as I understand it), when an agent picks up a call, the uniqueid will change
just like the call had been transferred.<o:p></o:p></span></font></p>
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