<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve been playing with agent penalties (Asterisk 1.6.2.16). I’ve set up multiple agents, and as documented agents with the lowest penalty value get called first. The issue I have is that if the agent with the very lowest penalty does not answer, instead of going with to the second best agent the queue rings the same agent over and over and over again.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve realized that it will only ring the second best agent only if the first is unavailable or paused or inuse, but what happens when he`s on a bathroom break? I`d like the queue to call them in order but not be infatuated with its favorite agent. I know I could implement a log in log off system, which I have done for other queues, but this queue needs to be kept simple with no agent intervention when they leave for a few minutes.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any ideas? Am I missing a parameter in queue.conf?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Mike<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>