Hi..<br><br>We are facing a problem that is making the channel to be stuck. we are using asterisk 1.4.22.1 version, and we have a direct sip trunk...We have 2 queues and one has 2 agents and the other 5 agents, from last week the second queue's channel is getting stuck, it happened 3 times till now and the problem is calls come into the queue and just the calls will be in the queue and will not ring any agents (static) even when are available......so when i went to the CLI and saw few channels were stuck:<br>
<br>SIP/5060-b6517170 8002@ext-queues:11 Up Queue(8002|t||)<br>SIP/5060-b6511070 8002@ext-queues:11 Up Queue(8002|t||)<br>SIP/5060-b6515be0 8002@ext-queues:11 Up Queue(8002|t||)<br>SIP/5060-0854ba80 8002@ext-queues:11 Up Queue(8002|t||)<br>
SIP/5060-08584ad0 8002@ext-queues:11 Up Queue(8002|t||)<br><br>Even when i did "soft hangup" it did not hangup....so i had to kill the asterisk process and had to restart it......i was researching and found that there is "autofill=yes" option that i am going to try it.....please share if you have any thoughts in regards to the queue problem.......<br>
<br>Thank you very much<br><br>Regards<br>Sandesh<br>