<p>On receiving a call, try using the 'Answer()' command before anything else. I once had some issues, though not similar, which were solved by this command, as it sends back a SIP acknowledgement to the calling party which is otherwise not sent.<br>
</p>
<p>Zeeshan A Zakaria</p>
<p>--<br>
<a href="http://www.ilovetovoip.com">www.ilovetovoip.com</a></p>
<p><blockquote type="cite">On 2010-07-28 6:30 AM, "Ishfaq Malik" <<a href="mailto:ish@pack-net.co.uk">ish@pack-net.co.uk</a>> wrote:<br><br>
<div bgcolor="#ffffff" text="#000000">
Hi<br>
<br>
I've suddenly started encountering a strange issue. Sometimes, when a
call is made into our system, an extension answered the phone but I can
see no mention of it being bridged in the console. Also, the server
does not seem to think that it is answered and then goes to voicemail.
We are using asterisk 1.4.17<br>
<br>
Here is the console output for one of these calls, it was me ringing a
customer complaining about the issue<br>
<br>
<tt>[2010-07-28 11:07:25] VERBOSE[6554] logger.c: -- Executing
Goto("SIP/PACK501-480b08c0", "default|xxxxxxxxxxx|1")<br>
[2010-07-28 11:07:25] VERBOSE[6554] logger.c: -- Goto
(default,02034684373,1)<br>
[2010-07-28 11:07:25] VERBOSE[6554] logger.c: -- Executing
Goto("SIP/PACK501-480b08c0", "enge-xxxxxxxxxx|s|1")<br>
[2010-07-28 11:07:25] VERBOSE[6554] logger.c: -- Goto
(enge-02034684373,s,1)<br>
[2010-07-28 11:07:25] VERBOSE[6554] logger.c: -- Executing
NoOp("SIP/PACK501-480b08c0", "")<br>
[2010-07-28 11:07:25] VERBOSE[6554] logger.c: -- Executing
Wait("SIP/PACK501-480b08c0", "2")<br>
[2010-07-28 11:07:27] VERBOSE[6554] logger.c: -- Executing
Set("SIP/PACK501-480b08c0", "CALLERID(num)=PACK501")<br>
[2010-07-28 11:07:27] VERBOSE[6554] logger.c: -- Executing
Dial("SIP/PACK501-480b08c0", "SIP/ENGE103|20")<br>
[2010-07-28 11:07:27] VERBOSE[6554] logger.c: -- Called ENGE103<br>
[2010-07-28 11:07:28] VERBOSE[6554] logger.c: --
SIP/ENGE103-009140e0 is ringing<br>
<br>
*** AT this point the customer had answered and I was talking to him!!<br>
<br>
[2010-07-28 11:07:28] VERBOSE[6554] logger.c: --
SIP/ENGE103-009140e0 is ringing<br>
[2010-07-28 11:07:48] VERBOSE[6554] logger.c: -- Nobody picked up
in 20000 ms<br>
[2010-07-28 11:07:48] VERBOSE[6554] logger.c: -- Executing
Voicemail("SIP/PACK501-480b08c0", "103@enge-local|u")<br>
[2010-07-28 11:07:48] VERBOSE[6554] logger.c: --
<SIP/PACK501-480b08c0> Playing 'vm-theperson' (language 'en')<br>
[2010-07-28 11:07:50] VERBOSE[6554] logger.c: --
<SIP/PACK501-480b08c0> Playing 'digits/1' (language 'en')<br>
[2010-07-28 11:07:50] VERBOSE[6554] logger.c: --
<SIP/PACK501-480b08c0> Playing 'digits/0' (language 'en')<br>
[2010-07-28 11:07:51] VERBOSE[6554] logger.c: --
<SIP/PACK501-480b08c0> Playing 'digits/3' (language 'en')<br>
[2010-07-28 11:07:52] VERBOSE[6554] logger.c: --
<SIP/PACK501-480b08c0> Playing 'vm-isunavail' (language 'en')<br>
[2010-07-28 11:07:53] VERBOSE[6554] logger.c: --
<SIP/PACK501-480b08c0> Playing 'vm-intro' (language 'en')<br>
[2010-07-28 11:07:59] VERBOSE[6554] logger.c: --
<SIP/PACK501-480b08c0> Playing 'beep' (language 'en')<br>
[2010-07-28 11:07:59] VERBOSE[6554] logger.c: -- Recording the
message<br>
[2010-07-28 11:07:59] VERBOSE[6554] logger.c: -- x=0, open
writing: /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ
format: wav49, 0xb75e60<br>
[2010-07-28 11:07:59] VERBOSE[6554] logger.c: -- x=1, open
writing: /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ
format: gsm, 0xb20720<br>
[2010-07-28 11:07:59] VERBOSE[6554] logger.c: -- x=2, open
writing: /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ
format: wav, 0xa1c850<br>
[2010-07-28 11:08:00] VERBOSE[6554] logger.c: -- User hung up<br>
[2010-07-28 11:08:00] VERBOSE[6554] logger.c: == Spawn extension
(enge-02034684373, s, 5) exited non-zero on 'SIP/PACK501-480b08c0'<br>
<br>
</tt>The customer is using Aastra phones but it's happened once with us
when I was using a Snom phone. <br>
<br>
I'm trying to consistently replicate the issue so that I can analyse it
properly but have not been able to so far.<br>
<br>
Has anyone ever experienced anything like this?<br>
<br>
<div>-- <br>
<span style="font-family:Arial,Helvetica,sans-serif;color:rgb(0, 0, 0)">Ishfaq
Malik<br>
Software Developer<br>
PackNet Ltd<br>
<br>
Office: 0161 660 3062<br>
</span>
</div>
</div>
<br>--<br>
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