<br><br><div class="gmail_quote">On Tue, Jul 13, 2010 at 4:43 PM, Philipp von Klitzing <span dir="ltr"><<a href="mailto:klitzing@pool.informatik.rwth-aachen.de">klitzing@pool.informatik.rwth-aachen.de</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hi!<br>
<div class="im"><br>
> 'Fax for Asterisk' is a commercial application sold by Digium. This is<br>
> not their official support channel. Since you paid for the product, why<br>
> not contact them directly about your problem?<br>
<br>
</div>Maybe because having to deal with Digium support is an ... uncomfortable<br>
experience that I've made twice. It really feels like a "support<br>
avoidance" system, and you are an unwelcome guest that should please<br>
leave as soon as possible.<br>
<br>
I really hope that Digium takes steps to a) make their behaviour less<br>
bureaucratic when establishing a support call (try to do that on behalf<br>
of a clue-less customer of yours and you know what I mean). Also my<br>
feeling is that b) the level of competence (or familiarity with the<br>
product in question when it comes to software prodcuts) could use some<br>
improvement.<br>
<br>
If you take a look at the Digium web forum for Skype for Asterisk, for<br>
example, you will see that any kind of "half-official" answer or helpful<br>
reaction from Digium's side is by now non-existent - most probably due to<br>
internal policies. This just doesn't feel right, and many other companies<br>
haven proven that I can be done differently.<br>
<br>
Philipp<br>
<div class="im"><br></div></blockquote><div><br>I couldn't have said it better myself. <a href="http://tinyurl.com/3x4yt9k">http://tinyurl.com/3x4yt9k</a><br></div></div>