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when you add an agent to a queue the agent should log in <div>try adding </div><div>member=SIP/301</div><div>member=SIP/302</div><div>instead of agent directives.</div><div>this will ring both phones.. from your output it doesn't seem to be ringing the agents at all.<br><br>-- Tarek Sawah
Integrated Digital Systems
CCNA, MCSE, RHCE, VoIP USA: +1 347 562 2308
<br><br><br><br><hr id="stopSpelling">From: aksel@abacus-it.no<br>To: asterisk-users@lists.digium.com<br>Date: Mon, 14 Jun 2010 13:41:20 +0200<br>Subject: [asterisk-users] Call queues - issues, can't make it work.<br><br>
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<p class="ecxMsoNormal">Hello there</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><span lang="EN-US">I have been struggling with queues, because
i think this is the right module for our business.</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">My main goal, is when we receive external
calls, the receptionist should be able to transfer the call to us </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">Technicians, and I am trying to add 2
extensions to a queue name [teknisk]</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">Extension 301 and 302.</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">I have a test setup now which I thought
should look like this:</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">When a external call come to my external
number (67209611) this will ring for 5 seconds, and then transferred to queue “teknisk”</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">And I thought that internal
phonex/extensions 301 and 302 would ring.</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">But, when I ring the external number, it
just rings…and rings…until it hang-ups.</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">CLI output shows that the commands are
running, but maybe the wrong way, are the queue command routed to my sip
provider?</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">Info: 67209611 is my public phone number.</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">90015103 is my cell phone number</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">301 and 302 are internal extensions in
technician department, which I am trying to route the queue to with the ringall
argument.</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">This happens:</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">Reloading MGCP</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> == Using SIP RTP TOS bits 184</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> == Using SIP RTP CoS mark 5</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Executing
[4767209611@internal:1]
NoOp("SIP/odin.service.ipallover.net-000000d1", "") in new
stack</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Executing
[4767209611@internal:2]
Verbose("SIP/odin.service.ipallover.net-000000d1", "Callerid num
90015103") in new stack</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">Callerid num 90015103</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Executing
[4767209611@internal:3]
Dial("SIP/odin.service.ipallover.net-000000d1",
"SIP/301,5") in new stack</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> == Using SIP RTP TOS bits 184</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> == Using SIP RTP CoS mark 5</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Called 301</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- SIP/301-000000d2 is
ringing</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Nobody picked up in
5000 ms</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Executing
[4767209611@internal:4]
Queue("SIP/odin.service.ipallover.net-000000d1", "teknisk")
in new stack</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Started music on
hold, class 'default', on channel 'SIP/odin.service.ipallover.net-000000d1'</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Stopped music on hold
on SIP/odin.service.ipallover.net-000000d1</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> --
<SIP/odin.service.ipallover.net-000000d1> Playing 'queue-youarenext.gsm'
(language 'en')</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Told
SIP/odin.service.ipallover.net-000000d1 in teknisk their queue position (which
was 1)</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> --
<SIP/odin.service.ipallover.net-000000d1> Playing 'queue-thankyou.gsm'
(language 'en')</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Started music on
hold, class 'default', on channel 'SIP/odin.service.ipallover.net-000000d1'</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> -- Stopped music on hold
on SIP/odin.service.ipallover.net-000000d1</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> == Spawn extension (internal,
4767209611, 4) exited non-zero on 'SIP/odin.service.ipallover.net-000000d1'</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">asterisk*CLI></span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">-----------------------------------------------------------------------------------------------------------------------</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">Agents.conf is default and i have two
extensions/agents</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">agent => 301,301</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">agent => 302,302</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">----------------------------------------------------------------------------------------------------------------------</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">[root@asterisk asterisk]# more queues.conf</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">[teknisk]</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">music = default</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">announce = queue-callswaiting.gsm</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">strategy = ringall</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">timeout = 15</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">retry = 0</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">maxlen = 0</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">announce-frequency = 120</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">announce-holdtime = yes</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">member => Agent/301</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">member => Agent/302</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">-----------------------------------------------------------------------------------------------------------------</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">Sip.conf</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">[301]</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">type=friend</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">secret=xxxxxxxxxx</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">host=dynamic</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">context=phones</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">mailbox=301@default
</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">qualify=yes</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">callgroup=teknisk</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">---------------------------------------------------------------------------------------------------------------------</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">extensions.conf snipped</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">;exten 301</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">exten => 4767209611,1,NoOp();</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">exten => 4767209611,n,Verbose(Callerid
num ${CALLERID(num)});</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">exten => 4767209611,n,Dial(SIP/301,5);</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">exten => 4767209600,n,Queue(teknisk);</span></p>
<p class="ecxMsoNormal"><span lang="EN-US">exten =>
4767209611,n,Voicemail(301);
;Added 06.Mai.10-Aksel</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US">Could someone please help me in the right
direction here?</span></p>
<p class="ecxMsoNormal"><span lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US" style="color:black"> </span></p>
<p class="ecxMsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:'Arial Narrow','sans-serif';color:#7F7F7F">Med vennlig hilsen</span><span lang="EN-US" style="color:black"></span></p>
<p class="ecxMsoNormal"><span lang="EN-US" style="font-size:14.0pt;font-family:'Arial','sans-serif';color:#7F7F7F">Abacus IT AS</span><span lang="EN-US" style="color:black"></span></p>
<p class="ecxMsoNormal"><span style="font-size:9.0pt;font-family:'Arial Narrow','sans-serif';color:#7F7F7F">- din Visma Software Partner</span><span style="color:black"></span></p>
<p class="ecxMsoNormal"><span style="color:black"> </span></p>
<p class="ecxMsoNormal"><b><span style="font-size:9.0pt;font-family:'Arial Narrow','sans-serif';color:#7F7F7F">Tor Aksel Celasun</span></b><span style="color:black"></span></p>
<p class="ecxMsoNormal"><span style="font-size:9.0pt;font-family:'Arial Narrow','sans-serif';color:#7F7F7F">Mobilnummer 900 15 103</span><span style="color:black"></span></p>
<p class="ecxMsoNormal"><span style="font-size:9.0pt;font-family:'Arial Narrow','sans-serif';color:#7F7F7F">Sentralbord/Support 4000 1850</span><span style="color:black"></span></p>
<p class="ecxMsoNormal"><span style="font-size:9.0pt;font-family:'Arial Narrow','sans-serif';color:#7F7F7F"><a href="mailto:aksel@abacus-it.no"><span style="color:blue">aksel@abacus-it.no</span></a></span><span style="color:black"></span></p>
<p class="ecxMsoNormal"> </p>
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