<br><br><div class="gmail_quote">On Fri, May 7, 2010 at 2:01 PM, Martin <span dir="ltr"><<a href="mailto:asterisklist@callthem.info">asterisklist@callthem.info</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div></div><div class="h5">On Thu, May 6, 2010 at 3:11 PM, Steve Totaro<br>
<<a href="mailto:stotaro@totarotechnologies.com">stotaro@totarotechnologies.com</a>> wrote:<br>
> Yes, I purchased licenses for Fax for Asterisk and yes I called tech support<br>
> and had the WORST experience I have ever had with any technical support<br>
> call.<br>
><br>
> I am running Asterisk 1.6.2.6 and:<br>
><br>
> FAX For Asterisk Components:<br>
> Applications: 1.6.2.0_1.2.0<br>
> voipgw01Digium FAX Driver: 1.6.2.0_1.2.0 (optimized for c3_2_32)<br>
><br>
> The guy was arrogant and absolutely a jerk and I don't like to call people<br>
> names, but call it as I see it. This has not been my experience the five or<br>
> six times I have had to call Digium over the years, but it has been many<br>
> years since my last call so I have no idea what the general support staff is<br>
> like.<br>
><br>
> I could not get any questions answered by the tech that took hours to call<br>
> me back to tell me to read the readme. That would be all well and good if I<br>
> didn't pay money.<br>
><br>
> He could not explain Digium's math as far as faxing and failed to offer to<br>
> get back to me with any kind of answer.<br>
><br>
> Maybe someone on the list can make sense of this Enron style of accounting:<br>
><br>
> voipgw01*CLI> fax show stats<br>
> voipgw01*CLI><br>
> FAX Statistics:<br>
> ---------------<br>
><br>
> Current Sessions : 1<br>
> Transmit Attempts : 0<br>
> Receive Attempts : 336<br>
> Completed FAXes : 320<br>
> Failed FAXes : 57<br>
><br>
> Digium G.711<br>
> Licensed Channels : 4<br>
> Max Concurrent : 1<br>
> Success : 0<br>
> Switched to T.38 : 0<br>
> Canceled : 0<br>
> No FAX : 1<br>
> Partial : 0<br>
> Negotiation Failed : 0<br>
> Train Failure : 3<br>
> Protocol Error : 0<br>
> IO Partial : 0<br>
> IO Fail : 0<br>
> voipgw01*CLI><br>
> Digium T.38<br>
> Licensed Channels : 4<br>
> Max Concurrent : 4<br>
> Success : 175<br>
> Canceled : 0<br>
> No FAX : 6<br>
> Partial : 19<br>
> Negotiation Failed : 0<br>
> Train Failure : 83<br>
> Protocol Error : 33<br>
> IO Partial : 0<br>
> IO Fail : 0<br>
><br>
> Thanks,<br>
> Steve Totaro<br>
<br>
<br>
</div></div>wow definitely the acc"counting" engine is broken ...<br>
<br>
I can only make sense of this<br>
<div class="im"><br>
> Receive Attempts : 336<br>
> Completed FAXes : 320<br>
> Failed FAXes : 57<br>
<br>
</div>1) your receive app was called 336 times but the fax hanged up before<br>
negotiating<br>
2) you had 320 of this completed (partially or fully)<br>
3) but 57 out of 320 failed to transmit entirely<br>
<br>
57/320=17.8% which is too high for a commercial product IHMO<br>
<br>
Martin<br>
<br></blockquote><div><br>Considering that this is a direct cross connect from Leve3's cage to my my cage in the same DC at an Equinix facility, 100Mb DIA w/EIPT VoIP service, I would expect nearly 100% success. <br>
<br>Considering the circuit was just turned up and there is no data except Level3's phone traffic. They are our carrier, RespOrg, origination and termination, no 3rd parties, all on net.<br><br>I could understand if it was a peaked out DIA circuit to some cut rate VoIP provider, but not under "perfect" circumstances.<br>
<br>Thanks,<br>Steve Totaro<br></div></div>